Top Tech Jobs & Startup Jobs in Rochester, NY

Lead Help Scout’s global People function in a fully remote, scaling B2B SaaS company. Own the employee lifecycle, talent strategy, compensation, organizational design, performance management, engagement, retention, remote-work systems, and People analytics. Partner with executives and hiring managers to align People programs with business strategy, strengthen culture, and scale effectively. Introduce an AI-informed approach to People practices while establishing clear planning, prioritization, and execution rhythms.

Convert inbound leads across direct, residential, and existing-account channels. Run discovery calls, present Refill Stations, manage opportunities through signed agreements, maintain CRM and pipeline data, represent company culture, and meet monthly quota.

Territory Manager responsible for selling Epicor’s Acadia Connected Worker Platform within an assigned territory. Duties include qualifying opportunities, managing sales campaigns and pipelines, coordinating with solution sales and professional services, developing account strategies, forecasting, negotiating contracts, maintaining CRM data, and building customer relationships. The role requires 30–40% travel and targets business, technical, and IT decision-makers.

Leads strategy, architecture, deployment, security, and support for operational technology infrastructure across manufacturing facilities. Manages industrial networks, plant-floor connectivity, smart manufacturing systems, PLC, HMI, SCADA, MES, IIoT, and edge platforms. Partners with IT, engineering, maintenance, automation, and cybersecurity teams to maintain secure, reliable production operations. Responsibilities include infrastructure roadmaps, projects, budgets, vendors, staff leadership, monitoring, incident response, vulnerability remediation, disaster recovery, and asset lifecycle management.

Creates, governs, and maintains technical documentation for IT and OT infrastructure, including network designs, procedures, runbooks, disaster recovery plans, cybersecurity controls, project records, and training materials. Manages SharePoint repositories, document taxonomies, version control, review workflows, and compliance documentation. Partners with infrastructure, cybersecurity, network operations, service management, and manufacturing technology teams to translate complex technical concepts into accurate, accessible documentation.

Build and own mobile SDKs for identity and fraud prevention products, focusing on Android development, device-level signal collection, authentication, and emerging agentic identity use cases. Partner with product and engineering leaders on architecture and roadmap decisions, improve observability and production resilience, mentor engineers, and drive technical initiatives across Twilio and Stytch.

Leads GTM finance for global partnerships, advising senior leadership on marketplace strategy, ecosystem monetization, partner incentives, forecasting, budgeting, and investment decisions. Builds financial models, measures partner ROI and unit economics, evaluates commercial structures, manages accruals, and delivers executive reporting. Partners cross-functionally with Sales, Legal, Accounting, RevOps, Marketing, Data Engineering, and GTM Systems to improve profitability and automate reporting.

Provide proactive executive support to two R&D vice presidents, including complex calendar and priority management, domestic and international travel, expense reporting, offsite and event planning, internal communications, and team liaison responsibilities. The role requires sound judgment, discretion, strong organizational skills, cross-functional collaboration, and the ability to support strategic initiatives in a fast-paced technology environment.

Develop and maintain Java applications, RESTful services, and Angular frontends using Spring Boot and NgRx. Deploy applications to cloud platforms, practice TDD, manage CI/CD with Jenkins, and work with Oracle and PostgreSQL databases. Participate in agile processes, collaborate with cross-functional teams, mentor engineers, and independently lead technical initiatives and feature delivery.

Develops FAA-aligned flight test plans for advanced aerospace systems, defining test objectives, procedures, instrumentation, data requirements, and pass/fail criteria. Partners with engineering, safety, operations, certification teams, and FAA representatives to support test readiness reviews and certification findings. The role also contributes to safety risk management, test execution, documentation, lessons learned, and process improvements for ground and flight testing.

Provides strategic labor and employment legal counsel across the Americas. Advises People & Culture and business leaders on employment compliance, employee relations, worker classification, compensation, benefits, immigration, and cross-border matters. Manages employment litigation, arbitrations, agency charges, settlements, outside counsel, and budgets. Supports jurisdictional expansion, M&A employment due diligence, workforce integration, policies, restrictive covenants, and employment-related legal processes.

Leads AMER sales operations, including forecasting, pipeline governance, annual planning, territory and quota design, capacity modeling, operating cadences, and leadership reporting. Partners with Sales, Finance, Compensation, Marketing, Revenue Operations, IT, and global teams to improve data quality, forecast accuracy, process efficiency, and organizational effectiveness. Mentors operations professionals, drives cross-functional change through influence, and advances AI-enabled automation.

Build and scale foundational services, APIs, pipelines, and distributed systems for an AI-powered SMS marketing platform. Own backend systems, improve scalability, reliability, modularity, and observability, and collaborate with engineering, data, product, and go-to-market teams. Use AI-first development practices, contribute to AI integration strategy, reduce technical debt, and support high-scale customer workloads across AWS and Kubernetes.

Owns card brand and bank invoice expense processes, accruals, reconciliations, reporting, and quarterly scheme submissions. Downloads and loads invoices, runs SQL queries, identifies billing anomalies and variances, reconciles expenses to the general ledger, creates bank invoices, and monitors opportunities for process improvement and cost reduction. The role supports finance leadership with research, reporting accuracy, and issue resolution.