Senior Fullstack Engineer, Customer Context

Posted Yesterday
Hiring Remotely in USA
Remote
175K-205K Annually
Senior level
eCommerce • Marketing Tech • Software
Our Mission: Make SMS the #1 Revenue Channel for Merchants
The Role
Build and scale foundational services, APIs, pipelines, and distributed systems for an AI-powered SMS marketing platform. Own backend systems, improve scalability, reliability, modularity, and observability, and collaborate with engineering, data, product, and go-to-market teams. Use AI-first development practices, contribute to AI integration strategy, reduce technical debt, and support high-scale customer workloads across AWS and Kubernetes.
Summary Generated by Built In

Postscript is the AI messaging platform trusted by 20,000+ Shopify brands — including Brooklinen, Ruggable, True Classic, and Dr. Squatch. 

With a mission to make SMS your number one revenue driving channel, we built the best-in-class SMS marketing platform and launched revenue-driving AI features not available on any other platform. And we're just getting started. 

Backed by Greylock and Y Combinator, fully remote since 2018.

We are looking for a polyglot Senior Fullstack Engineer to join the Customer Context  team. You’ll help build and scale the foundational services, APIs, and pipelines that power the Postscript product. This role blends strong backend engineering skills with a deep appreciation for data intensive systems, performance, and reliability. You’ll collaborate closely with other software engineers, data engineers, and product to help e-commerce marketers maximize their revenue with best-in-class targeting and context-driven AI.

This is a high-autonomy role for engineers who are energized by ambiguity, take genuine ownership of their work, and bring a strong point of view on how to build things well, without sacrificing speed or pragmatism. AI isn't a nice-to-have here — it's central to how we work. We expect our engineers to be active practitioners of AI-first development: fluent with the latest agentic coding tools, curious about what's emerging, and constantly pushing the boundary of what's possible with AI in their day-to-day craft. If you're the kind of engineer who's already experimenting with new models and tooling before anyone asks you to, you'll feel at home here.

As a senior engineer at Postscript, you’ll no longer be only writing code but orchestrating it. 

This position is fully remote and can be based in the US or Canada.

What You'll Do
  • Take deep ownership of systems and product areas on your team, and become the go-to technical expert for what you own
  • Independently investigate, design, and execute solutions across distributed systems with a high degree of ambiguity
  • Architect, build, and maintain highly available, scalable REST APIs and backend services for internal and external use
  • Drive system decoupling, modularization, and technical debt reduction.. Improve long-term maintainability without blocking near-term delivery
  • Build agentically as your default: leveraging concurrent autonomous agent workflows, owning the output, and keeping a steady queue of aligned work moving
  • Stay at the forefront of emerging AI tooling and practices, bringing new techniques back to the team and helping raise the floor for how Postscript engineers work
  • Contribute to how we think about integrating AI into our systems and workflows. That means not just using AI tools, but helping shape where and how AI creates leverage across the engineering org
  • Collaborate cross-functionally with product, data, and go-to-market teams by communicating clearly and proactively in an async-first environment
  • Identify and eliminate single points of failure, improving system resilience and knowledge redundancy across your team
  • Improve how engineering gets done: bring better tools, fix workflow friction, build internal utilities when the leverage compounds
What We're Looking For
  • 6+ years of experience building large-scale data-intensive backend systems and APIs
  • You are an active, daily user of AI coding tools and are using them to maximize your output — Claude Code, Codex, Cursor, Copilot, or equivalent — and can speak concretely to how they've changed your output and your workflow
  • Some or all of these languages: Python, Go, Rust, React, and TypeScript
  • You follow the AI tooling landscape closely: new model releases, emerging agentic workflows, and evolving best practices aren't things you catch up on eventually.
  • You think critically about AI output and you know where it accelerates you, where it introduces risk, and how to verify what it produces
  • You are able to context switch quickly across concurrent workstreams
  • Experience working on both 0-to-1 initiatives and complex existing systems, and knowing how to balance building new things with improving what's there
  • You have working knowledge of event-driven distributed systems, Kafka, and familiarity with distributed data processing technologies (Flink/Spark/etc)
  • Experience growing systems under production customer load, ideally from early days to the multi-terabyte stage
  • Experience building and designing high-scale systems AWS with a broad variety of database technologies (RDBMS, OLAP, NoSQL, etc.)
  • You know how to intelligently model relational data and design index strategies. You write performant SQL for transactional and analytical workloads
  • Experience with infrastructure as code (eg, Terraform). You are comfortable evaluating and applying your infra changes.
  • Familiarity building and observing applications on AWS & Kubernetes, ideally with Datadog, Signoz, or comparable observability tooling
  • Clear, direct communication. Cross-functional partners and async teams can count on you to surface information proactively
  • Strong instincts for technical tradeoffs informed by both engineering best practices and business priorities
What You'll Love About Us
  • Salary range of USD $175,000–$205,000 base plus significant equity (we do not have geo-based salaries)
  • High growth startup — plenty of room for you to directly impact the company and grow your career
  • Work from home (or wherever in US / Canada)
  • Fun — we're passionate and enjoy what we do
  • Competitive compensation and opportunity for equity
  • Flexible paid time off
  • Health, dental, vision insurance

For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice

You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.

Skills Required

  • 6+ years of experience building large-scale, data-intensive backend systems and APIs
  • Daily use of AI coding tools such as Claude Code, Codex, Cursor, Copilot, or equivalent
  • Experience with one or more of Python, Go, Rust, React, and TypeScript
  • Knowledge of event-driven distributed systems and Kafka
  • Familiarity with distributed data processing technologies such as Flink or Spark
  • Experience growing systems under production customer load, ideally to multi-terabyte scale
  • Experience designing high-scale systems on AWS using relational, OLAP, and NoSQL databases
  • Knowledge of relational data modeling, index strategies, and performant SQL for transactional and analytical workloads
  • Experience with infrastructure as code, such as Terraform
  • Familiarity with AWS and Kubernetes application operations and observability tooling such as Datadog or Signoz
  • Experience with both zero-to-one initiatives and complex existing systems
  • Clear, direct communication in cross-functional and asynchronous teams
  • Ability to evaluate AI output critically and verify generated work
  • Ability to context switch across concurrent workstreams
Am I A Good Fit?
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The Company
HQ: Phoenix, AZ
275 Employees
Year Founded: 2018

What We Do

When done right, SMS marketing can be game-changing for a brand. Postscript is redefining marketing for ecommerce companies in the Shopify ecosystem. By introducing SMS as an entirely new channel for ecommerce stores to engage, retain, and convert their customer base, brands are seeing huge ROI with Postscript. Post Series C, and backed by Greylock, 01A, Y Combinator and other top investors, Postscript is growing fast and looking for remarkable people to help build a world class organization

Why Work With Us

We have five core values, and everything that we do as a company is grounded in those values. We have high employee engagement and are continually looking to provide growth opportunities as we grow and scale. Our values are not only reflected in how we treat our employees, but also our customers!

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