Top Remote Operations & Support Jobs in Washington DC,

Leads global Product Support for a SaaS customer experience platform, overseeing strategy, budgets, KPIs, process improvement, AI-enabled support, customer escalations, and organizational change. Builds and develops high-performing teams, partners with Product, Engineering, and Customer Success, supports executive customers and pre-sales activities, and drives reliable, outcome-focused support operations across global teams.

Leads the UFL team’s local business strategy, revenue generation, brand growth, fan engagement, partnerships, marketing, communications, and game-day experience. Owns market performance, budgets, KPIs, and cross-functional alignment while developing relationships with corporate, civic, media, community, and sports stakeholders. Builds and manages a high-performing local business team, drives sponsorship and ticket sales, and serves as a public-facing market leader.

Leads Quality Assurance, Training, Customer Success Specialist, Knowledge Management, and Escalations functions within a contact center. Manages and develops teams, oversees training and quality programs, analyzes performance trends, supports escalations, maintains knowledge systems, and drives automation, AI-enabled support tools, continuous improvement, operational readiness, and customer experience excellence.

Supports education program delivery through workspace creation, scheduling, LMS administration, candidate attempt review, customer inquiries, contracts, and program logistics. Creates SOPs, facilitates upskilling sessions, tracks timelines and action items, communicates updates, and partners with stakeholders. Drives process improvements, automation, and AI innovations to reduce manual work and scale education operations.

Oversees occupancy, leasing performance, waitlist management, and LIHTC compliance for an affordable senior-living property. Reviews applicant files, income certifications, rent and utility limits, and regulatory documentation. Maintains audit readiness, monitors turnover and vacancy preparation, generates occupancy and compliance reports, and ensures accurate property-system data. Provides team coaching, quality control, resident and applicant guidance, and resolves escalated leasing or compliance concerns.

Administer and optimize NetSuite and related financial systems, supporting configurations, integrations, permissions, troubleshooting, reporting, controls, and performance. Partner with Accounting, Tax, Order-to-Cash, and development teams on implementations and process improvements. Manage complex financial workflows including subscription billing, revenue recognition, and multi-system integrations while documenting requirements and delivering scalable solutions.

Lead VIKR Technologies as its first CEO by validating demand with prime government contractors, securing a pilot, and closing a $2 million seed SAFE. Build investor relationships in government, defense, and compliance technology; operate the company, report to an independent board, and prepare for the founding CTO to join after funding. The role requires prior leadership of a completed private seed or SAFE round, federal contracting or security experience, investor access, and sufficient personal financial runway.

The Business Analyst & Tester elicits and documents business and systems requirements, analyzes processes, creates use cases and test plans, and executes testing to validate solutions. The role collaborates with developers and stakeholders, identifies process improvements, supports Agile delivery, prepares client-facing documentation and presentations, and participates in discovery sessions, demonstrations, and implementation activities.

Administer and configure Deltek Vantagepoint and Trimble Spectrum ERP environments, including integrations, security, user access, reporting, upgrades, patches, and audit support. Develop SQL, Crystal Reports, and Power BI reports and dashboards, provide Tier 2/3 support, manage system lifecycle documentation, and collaborate with Finance, HR, Engineering, Project Controls, and leadership to deliver reliable ERP solutions.

This is a general corporate talent-network posting for Headlight, a behavioral healthcare organization. It invites candidates to apply for current or future corporate opportunities and highlights the company’s mission, culture, diversity, inclusion, and commitment to improving mental healthcare access and outcomes. No specific corporate role, responsibilities, qualifications, compensation, travel, or clearance requirements are provided.