Top Remote Operations & Support Jobs in Washington DC,

Administer and enhance the ServiceNow platform while identifying opportunities for AI enablement, workflow automation, self-service improvement, and cross-platform integrations. Configure Service Catalog workflows, portals, forms, scripts, and ITSM functionality; gather requirements; create documentation and test plans; coordinate UAT; support releases and upgrades; and troubleshoot platform issues. The role partners with technical and business stakeholders to deliver practical solutions and continuous process improvement.

Administer Slack Enterprise Grid, Microsoft Teams, and Lark in a regulated legal environment. Manage identity lifecycle, SSO, SCIM, governance, retention, legal holds, eDiscovery, DLP, app and bot approvals, data residency, and compliance controls. Develop and govern Lark bots, support cross-platform data-flow security reviews, maintain audit processes, document policies, train users, and coordinate vendor support. The role requires extensive enterprise collaboration-platform administration experience, including production Lark expertise and Microsoft identity and compliance administration.

Manage workers’ compensation claims from investigation through valuation, disposition, and settlement. Responsibilities include benefit oversight, financial exposure calculations, regulatory compliance, customer service, data analysis, coordination with medical and legal professionals, and adherence to claim policies. The role requires accurate decision-making, strong communication, productivity, time management, and collaboration while handling claims in a hybrid or remote environment.

Provides administrative and program support for federal teams, including records management, data-call coordination, scheduling, meeting logistics, correspondence, action tracking, and maintenance of digital repositories. The role manages calendars, rosters, agendas, minutes, deadlines, deliverables, onboarding actions, and sensitive information while coordinating with clients, contractors, partners, and senior leadership.

Own sales and renewals forecasting, revenue data accuracy, pipeline and attribution analysis, quota and territory tracking, and sales technology administration. Partner with Sales, Customer Success, Finance, Legal, and Partnerships on reporting, compensation, deal desk support, vendor management, and cross-functional GTM initiatives. Drive projects to completion, resolve system and data issues, and prepare QBR and MBR materials for leadership.

Provides in-person technical support to staff by resolving hardware, software, network, VPN, and user access issues. Installs, configures, repairs, and maintains computers, peripherals, operating systems, and applications. Sets up workstations, manages hardware inventory, documents tickets, performs basic Active Directory and Microsoft 365 administration, and escalates complex issues. The role requires strong communication, organization, prioritization, and the ability to lift up to 30 pounds.

Provides one-on-one and group training, briefings, and customer support on federal programs and services for veterans and service members. Serves as a subject matter expert, responds to stakeholder questions, supports learning module development, participates in federal and military-site events, and delivers high-quality project outputs. Requires collaboration with leadership and project management teams, strong communication, problem-solving, adaptability, and routine onsite work at CONUS and OCONUS locations.

Build and lead the company’s revenue operations function, owning pipeline management, forecasting, CRM administration, analytics, planning, enablement, onboarding, and pursuit processes. The role supports Growth and Strategy teams, establishes reliable reporting and business cadence, drives CRM adoption, develops capacity and territory models, and improves forecast accuracy. This hands-on founding leader will work closely with the CRO and scale the function as the organization grows.

Manages and improves configuration management processes and ServiceNow CMDB operations. Designs workflows, governance, integrations, and discovery processes; maintains CI data models and CSDM alignment; ensures data quality; conducts audits; supports ITSM processes; trains CI owners; collaborates with service owners, technical teams, and government clients; and implements continuous improvements.

Provides high-level administrative and operational support to multiple senior executives. Responsibilities include complex calendar and travel coordination, executive communications, confidential information management, meeting and event planning, reports and presentations, office process improvement, and cross-functional special projects. The role requires strong judgment, organization, discretion, communication, and proficiency with Microsoft Office applications.