Specialist, Education Operations

Posted An Hour Ago
Be an Early Applicant
41 Locations
In-Office or Remote
66K-100K Annually
Junior
Legal Tech • Software
Organize data. Discover the truth. Act on it.
The Role
Supports education program delivery through workspace creation, scheduling, LMS administration, candidate attempt review, customer inquiries, contracts, and program logistics. Creates SOPs, facilitates upskilling sessions, tracks timelines and action items, communicates updates, and partners with stakeholders. Drives process improvements, automation, and AI innovations to reduce manual work and scale education operations.
Summary Generated by Built In

Posting Type

Remote/Hybrid

Job Overview

The Specialist supports execution of education programs through operational and administrative tasks, ensuring smooth delivery of learning experiences, while also working to automate and increase efficiency to those processes. 

Job Description and Requirements

Key Responsibilities:  

  • Support workspace creation, scheduling, LMS updates 
  • Review and manage candidate flagged candidate attempts 
  • Scrub and answer customer inquiries in a timely fashion related to various education programs 
  • Executes training and certification contracts, working with Finance and Legal to refine and improve  
  • Run program logistics and create related SOPs and facilitate upskilling sessions related to scheduling trainings, workshops, webinars across internal systems and process improvement 
  • Own projects, process improvements, and AI innovations to scale and eliminate manual processes 
  • Track action items, schedules, and support timelines for team and stakeholders
  • Communicate program updates with stakeholders 


Qualifications: 

  • 1-3 years' experience 
  • Strong attention to detail, excellent communication, curiosity,  
  • Basic experience with Skiljar and AI tools  
  • Preferred experience with Salesforce, Skilljar

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$66,000 and $100,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. 

Required Skills:

Collaboration, Communication, Needs Assessment, Process Improvements, Program Management, Relationship Building, Sales Enablement, Stakeholder Management, Strategic Planning, Training Delivery

Skills Required

  • 1-3 years of experience
  • Strong attention to detail
  • Excellent communication skills
  • Curiosity
  • Basic experience with Skilljar and AI tools
  • Experience with Salesforce
  • Experience with Skilljar
  • Collaboration
  • Needs assessment
  • Process improvement
  • Program management
  • Relationship building
  • Sales enablement
  • Stakeholder management
  • Strategic planning
  • Training delivery

Relativity Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Relativity and has not been reviewed or approved by Relativity.

  • Leave & Time Off Breadth — Time off options include discretionary time off and two company‑wide breaks each year, providing additional recharge time.
  • Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision plans, telehealth access, and wellness resources such as a Headspace subscription.
  • Parental & Family Support — North America offers up to 12 weeks of fully paid parental leave, with comparable regional programs in EMEA and APAC.

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The Company
HQ: Chicago, IL
1,550 Employees
Year Founded: 2001

What We Do

At Relativity, we build innovative and comprehensive tools for making sense of unstructured data. When more people can find the facts in mountains of documents, emails, and texts, more legal and data-centric matters can be resolved equitably. Join us in our mission to help our customers organize data, discover the truth, and act on it. Relativity makes software to help users organize data, discover the truth and act on it. Its SaaS product, RelativityOne, manages large volumes of data and quickly identifies key issues during litigation and internal investigations. Relativity has more than 300,000 users in approximately 40 countries serving thousands of organizations globally primarily in legal, financial services and government sectors, including the U.S. Department of Justice and 198 of the Am Law 200. Relativity does not tolerate racism or discrimination of any kind. We do not accept unfair treatment of any person or group of people. We’re committed to advocating for change to make our world a more inclusive, just place.

Why Work With Us

We believe in our team members and we want to help you own your career as part of a community of values-driven people who help customers around the world solve complex data challenges. At Relativity, you’ll take on challenging work, but you’ll also partner with talented colleagues and pursue plenty of learning and development opportunities.

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