Top Remote Operations & Support Jobs in Washington DC,

The role involves designing and implementing integration solutions using iPaaS technologies, managing development processes, and mentoring team members while ensuring client satisfaction.

Leads exercise project teams, manages planning and execution of exercises, and develops documentation and reports, ensuring adherence to HSEEP methodology.

Create and maintain customer-facing technical content and courseware for HPE Networking products. Produce concepts, tasks, installation guides, in-product help, video scripts, and course modules. Collaborate with stakeholders and SMEs, analyze specs, learn products hands-on, follow style/process guidelines, and lead small documentation teams.

The Records Management Specialist will enhance the RMS in M365 SharePoint, manage records, ensure compliance with federal regulations, and provide ongoing RM support.

Oversees proposal operations and development, leading teams in creating timely and compliant proposals for business development efforts while supporting multiple service lines.

Establishes and runs a continuous improvement operating rhythm for AI transformation engagements. The role uses adoption and operational signals to redesign workflows, refine prompts and agents, embed standard work, facilitate improvement events, retire low-value solutions, and direct investment toward high-ROI capabilities. It also transfers continuous improvement practices, tooling, and cadences to customer teams so gains remain durable after the engagement ends.

Serves as trusted advisor and force multiplier to the CVP of Data Strategy. Leads business operations, strategy execution, organizational health, budgeting, executive communications, stakeholder alignment, and cross-functional strategic programs. Manages the rhythm of business, supports customer and partner engagements, drives measurement of organizational impact, and helps prioritize decisions across a complex, fast-changing environment.

Own the client support queue for API and business banking clients, investigate payment exceptions across wires, ACH, SWIFT, and stablecoin rails, coordinate with bank partners, monitor transactions and alerts, and communicate onboarding and account updates. The role also involves writing bug reports, creating runbooks and help center content, identifying recurring issues, and driving root-cause fixes with engineering, operations, and compliance teams.

Provides hands-on IT and HRIS support for hardware, software, applications, servers, printers, and network systems. Responsibilities include troubleshooting technical issues, performing updates and backups, researching bugs and hosting options, supporting system conversions and recovery procedures, tracking service desk interactions, analyzing data integrity and system effectiveness, and assisting with application and infrastructure development. The intern also provides basic user support while meeting service desk performance standards.

Provide technical support to merchants and customers, triage tickets, meet SLAs, investigate and escalate issues, and collaborate with Engineering and Product. Build internal tools and automated workflows using Retool, Metabase, and SQL; test product fixes, improve ticket data structures, document support processes, and help scale support operations.

Manage uninsured and contractual recovery claims from review through resolution. Investigate documents and liability, contact responsible parties, negotiate settlements and payment plans, monitor payments, maintain accurate records, and refer complex files to management, collection, or legal partners. Collaborate with claims and rental operations teams while meeting recovery, service, quality, and productivity goals.

Leads Strala’s subrogation and recovery function, overseeing strategy, financial performance, investigations, negotiations, arbitration, litigation, collections, quality controls, and operational execution. Builds and develops teams, manages vendors and outside counsel, communicates with clients and carriers, and partners with Claims, Legal, Finance, Account Management, and Engineering. The role focuses on increasing recoveries, reducing cycle times and leakage, improving workflows and reporting, and implementing automation and analytics.