Associate Director, Testing

About Us:

Endpoint is an interactive response technology (IRT®) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE® platform, have proven to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing. Endpoint is headquartered in Raleigh-Durham, North Carolina with offices across the United States, Europe, and Asia.

Position Overview:

The Associate Director, Testing is responsible for ensuring exceptional delivery of testing services to clients, maintaining oversight of the US-based Operations Testing team, and upholding quality standards and on-time delivery. This role will also serve as a technical liaison, interfacing with clients to address needs and ensure satisfaction.

Responsibilities:

• Oversee testing processes for study delivery, promoting efficient practices, high-quality standards, and consistency across accounts.
• Lead the team with robust metrics to measure performance and ensure quality delivery. 
• Collaborate with the Account Management team on monthly QA/Ops metrics for each account team, identifying trends and implementing solutions for continuous process improvement.
• Develop internal relationships across the organization to coordinate and address issues related to overflow capacity and future capacity plans.
• Act as a point of escalation for client issues, working collaboratively to identify and implement resolutions.
• Support process improvement initiatives, focusing on procedures for the design, testing, and delivery of software, including identifying opportunities for automation and streamlining.
• Provide leadership and management to ensure the Testing & Validation team achieves organizational goals and meets individual goals.
• Foster a positive, results-orientated work environment, promoting teamwork and open communication.
• Oversee the hiring and onboarding process for new team members.
• Mentor and provide training oversight to the Testing team, including Lead Testers.
• Standardize and enhance testing uniformity across the organization.
• Travel as needed to support customer meetings and other business needs.

Education:

• Bachelor's degree or equivalent and/or appropriate experience.

Experience:

• Minimum of 10 years of progressive responsibility in software testing, with experience in testing automation preferred.
• 5-7 years of experience in the life science industry. 
• Proven ability to communicate effectively across all organizational levels and foster a commitment to excellence.
• Prior experience supporting sales activities is a plus.
• Experience in a fast-paced, entrepreneurial environment preferred. 
• Prior experience delivering Interactive Voice Response (IVR), Interactive Web Response (IWR), and Interactive Mobile Response (IMR) platforms is a big plus. 
• Proven leadership experience leading distributed teams, especially in a regulated industry, is highly desirable.

Skills:

• Exceptional attention to detail.
• Strong time management and organizational skills with a proven ability to multi-task.
• Open and effective communicator, fostering a culture of collaboration and engagement. 
• Creative problem solver with a practical understanding of resource and time constraints. 
• Ability to work effectively in a fast-moving entrepreneurial environment.
• Excellent interpersonal skills and the ability to collaborate with diverse professionals.

Endpoint Clinical does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to Endpoint Clinical will be considered Endpoint Clinical property, and Endpoint Clinical will not pay a fee should it hire the subject of any unsolicited resume.

Endpoint Clinical is an equal opportunities employer AA/M/F/Veteran/Disability.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.

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