Top Remote Operations & Support Jobs in Tampa Bay, FL

Administer Atlassian Cloud (Jira, JSM, Confluence); design workflows, automations, and governance; develop REST API/webhook integrations; manage Atlassian Access (SSO/SCIM); build advanced JQL dashboards and reports; support cloud migrations, audits, and enterprise system integrations.

Investigates, evaluates, reserves, negotiates, and resolves automobile, general liability, professional liability, and property claims. Manages coverage, liability, damages, subrogation, vendors, reserves, regulatory requirements, claim diaries, and client communications. Requires applicable state adjusting licenses, strong organizational and communication skills, customer service expertise, and at least three years of claims-handling experience.

Leads FreshBooks’ Payments and Financial Services business, owning operating cadence, TPV and revenue forecasting, P&L impact, pricing, partner relationships, payment operations, risk, compliance, and strategic initiatives. Drives execution across Product, Engineering, Marketing, Sales, Operations, Support, and Risk while managing processors, networks, BNPL partners, payouts, reconciliation, PayFac controls, and customer pricing. Develops near-term strategy, supports annual planning, and delivers executive recommendations and measurable commercial outcomes.

Manage and optimize Workday Recruiting and connected talent acquisition technologies. Configure business processes, reports, calculated fields, integrations, and EIB solutions; lead release testing, enhancements, implementations, and annual initiatives. Translate recruiting business needs into scalable system solutions, maintain data integrity, document requirements, resolve issues, and coordinate with Talent Solutions, IT, Finance, business leaders, and vendors.

Designs and scopes RevOps solutions for prospective clients by auditing HubSpot and sales infrastructure, identifying operational gaps, and translating business needs into solution architectures, implementation plans, SOWs, deliverables, and pricing. Partners with sales and delivery teams to validate technical feasibility, support technical sales conversations, communicate recommendations, and ensure smooth handoff into implementation.

Leads resolution of complex and escalated hardware, software, and mobility issues. Performs root cause analysis, identifies service improvements, mentors service desk analysts, maintains troubleshooting documentation, supports onboarding and training, ensures ITSM compliance, and coordinates with infrastructure and application teams on recurring incidents and remediation.

Provides administrative support for vehicle claims by entering and monitoring claims, managing assignment queues, assisting clients and claimants, resolving workflow and transmission issues, processing invoice approvals and corrections, routing documentation, and preparing reports. The role requires strong customer service, organization, typing, computer, and Excel skills, with at least one year of administrative office experience.

Investigates and evaluates insurance claims, determines policy liability and coverage obligations, sets reserves, negotiates settlements, prepares reports, issues claim payments, and communicates decisions to claimants, insureds, attorneys, and other parties. The role requires independent claims handling, strong knowledge of insurance policies and applicable laws, negotiation ability, and effective customer communication.

The Client Engagement Operations Manager supports Client Services by coordinating RFP processes, improving efficiency, ensuring compliance, and enhancing vendor management. Responsibilities include project management, process improvement, and collaborating across departments to drive operational excellence.

Supports Air Mobility Command operations by setting up, maintaining, restoring, and troubleshooting Electronic Flight Bag and End User Stand Alone devices. Responsibilities include device activation, password resets, unlocking devices, lost-device retrieval, configuration through MDM profiles, approved operating system updates, and audit-log reviews for unauthorized access or configuration changes.