We are seeking a highly technical Atlassian Administrator (Cloud) with deep expertise in API integrations and automation to manage and enhance our Atlassian ecosystem. This role focuses on extending Jira and Confluence capabilities through REST APIs, custom automation, marketplace applications, and enterprise system integrations.
The ideal candidate combines strong platform administration experience with hands-on technical expertise in systems integration and advanced reporting.This position may be based in San Diego, CA; Dallas, TX; or Washington, D.C.
What you'll do:
- Administer and support Atlassian Cloud products (Jira Software, Jira Service Management, and Confluence).
- Design, configure, and optimize workflows, schemes, automation rules, and governance controls.
- Develop and maintain REST API integrations, webhooks, and automation solutions.
- Build and manage integrations with enterprise systems (e.g., DevOps toolchains, CI/CD platforms, identity providers, and collaboration tools).
- Configure, manage, and support marketplace applications.
- Administer Atlassian Access (SSO, SCIM provisioning, and security policies).
- Design advanced dashboards, complex JQL queries, and executive-level reporting solutions.
- Implement and maintain data synchronization strategies between Atlassian and external systems.
- Perform system audits, health checks, and performance monitoring.
- Develop technical documentation, standards, and integration guidelines.
- Support cloud migrations and post-migration optimization initiatives.
Required qualifications:
- 3+ years of Atlassian administration experience.
- Strong hands-on experience with Atlassian Cloud environments.
- Proven experience with Atlassian REST APIs, webhooks and automation frameworks, ScriptRunner (or similar automation tools), and integration with DevOps toolchains.Advanced knowledge of Jira workflows, schemes, permissions, and configurations.
- Experience administering Atlassian Access (SSO, SCIM, and security controls).
- Advanced JQL expertise and dashboard/report development.
- Working knowledge of Agile/Scrum methodologies.
- Strong troubleshooting, analytical, and problem-solving skills.
Preferred qualifications:
- Experience writing scripts (Python, Groovy, or similar).
- Experience managing enterprise-scale environments (1,000+ users).
- Familiarity with ITIL, governance, and compliance frameworks.
- Experience with advanced reporting and analytics tools such as:
- Power BI integrations
- Tableau integrations
- Experience integrating Atlassian products with Microsoft Azure services (Azure DevOps, Entra ID, and CI/CD pipelines).
Skills Required
- 3+ years of Atlassian administration experience
- Hands-on experience with Atlassian Cloud environments
- Proven experience with Atlassian REST APIs, webhooks, and automation frameworks (ScriptRunner or similar)
- Experience integrating Atlassian with DevOps toolchains and CI/CD platforms
- Advanced knowledge of Jira workflows, schemes, permissions, and configurations
- Experience administering Atlassian Access (SSO, SCIM, security controls)
- Advanced JQL expertise and dashboard/report development
- Working knowledge of Agile/Scrum methodologies
- Strong troubleshooting, analytical, and problem-solving skills
- Experience writing scripts (Python, Groovy, or similar)
- Experience managing enterprise-scale environments (1,000+ users)
- Familiarity with ITIL, governance, and compliance frameworks
- Experience with Power BI or Tableau integrations
- Experience integrating Atlassian with Microsoft Azure services (Azure DevOps, Entra ID, CI/CD)
What the Team is Saying
Shield AI Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage is described as excellent, with dental/vision and mental‑health support, and ancillary protections like life and disability appearing in benefit summaries. The breadth and perceived affordability of coverage are highlighted as a standout component of the package.
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Parental & Family Support — Paid parental leave is featured alongside enhanced maternity benefits, fertility and childcare support, and onsite resources such as a Mother’s Room. These elements are positioned as competitive and above the minimal baseline for the company’s stage.
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Equity Value & Accessibility — Equity is granted to all full‑time hires, with RSUs, double‑trigger tax timing, and tools to model scenarios (e.g., through Carta Tax). Communications also reference a transition from options to RSUs, reinforcing access and maturity of ownership programs.
Shield AI Insights
What We Do
At Shield AI, you won't wait years to see your work reach the field. You'll build hardware and software that operates in the real world right now, in the hands of the people who depend on it. Hivemind, our AI pilot, has been flying since 2018. It has flown more than 30 platforms, including an F-16, and it now sits under a U.S. Air Force production contract for Collaborative Combat Aircraft. When you write code or shape a system here, you contribute to technology with a proven flight record and a clear production future. V-BAT flies intelligence, surveillance, and reconnaissance missions with an operational record that stretches from Ukraine to the Indo-Pacific. It delivers eyes where they matter most, in the most demanding conditions on earth. The teams behind it watch their work get tested where the stakes are real. X-BAT takes its first flight this year. It's an AI-piloted fighter that needs no runway, built to operate where traditional aircraft can't. Join now and you help shape a program at its earliest, most formative stage. That's the kind of ground-floor work that defines a career. Do the most impactful work of your life, on problems that matter. Autonomy at this level asks a lot of you. You'll take on problems in perception, planning, and control that few teams anywhere are equipped to solve. You'll work across disciplines, from aerospace and robotics to machine learning and systems engineering, alongside people who hold themselves to an exacting standard and expect the same from you. Our mission is clear: protect service members and civilians with intelligent systems. That purpose runs through every decision, every design review, and every deployment. It's why the work here carries a weight you can feel. Ready to join our mission? Explore our open roles and find where you fit.
Why Work With Us
Founded in 2015 by a former Navy SEAL, Shield AI builds AI pilots and uncrewed aircraft. Veterans aren't an afterthought here, they're at every level. It's why the work carries weight: AI pilots and uncrewed aircraft flying real missions, from Ukraine to the Indo-Pacific, protecting service members and civilians.
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Shield AI Teams
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Shield AI Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
