💼 Ready to Keep Vehicle Claims Moving Efficiently?
🌟 Be the Operational Expert Behind Exceptional Customer Service!
Join Us as a Vehicle Services Administrator – Remote. Work Anywhere in the US!
What’s in it for you?
🔹 Keep Claims on Track: Enter and monitor vehicle claims received through multiple channels, ensuring accuracy and timely processing.
🔹 Support Clients & Customers: Provide exceptional service to clients, insureds, and claimants while serving as a key point of contact.
🔹 Drive Operational Excellence: Manage assignment queues, reassign files as needed, and resolve transmission and workflow issues.
🔹 Ensure Billing Accuracy: Process invoice approvals, corrections, and routing while adhering to client-specific requirements and procedures.
At Crawford, every claim represents a person and a community we help restore. As a Vehicle Services Administrator, your attention to detail, organizational skills, and customer-focused mindset will play a critical role in ensuring claims are handled efficiently and accurately from start to finish.
We're seeking professionals who thrive in a fast-paced environment, enjoy multitasking, and are committed to delivering exceptional service while supporting operational success.
This is your chance to be part of the One Crawford family—where your expertise drives meaningful impact.
✨ Ready to support critical claims operations and make a difference every day? Apply today and help us restore lives!
Provide administrative support for the claim administration process
Responsibilities- Enter new claims into the Vehicle Services applications, claims are received via phone, email, web, client applications and fax - referring to client database for specific instructions.
- Monitor assignment queue for new claims entered directly by clients.
- Use clients' application to obtain claim information and update clients with our field staff information.
- Monitor queue for rejected files by field staff and reassign as directed by Regional Product Managers.
- Provide customer service to clients, insureds, claimants, etc.
- Escalate calls as necessary to other parties for resolution.
- Process invoice approval and review, confirm billing based on Non Sisdat client instructions.
- Ensure correct routing of invoices approved via manual approval process.
- Ensure correct documents are attached where appropriate.
- Process invoice corrections when needed.
- Monitor and resolve transmission queue errors.
- Assist management with reports or provide reports as needed.
- Performs other duties as needed.
- High school diploma; GED or the equivalent combination of education and experience.
- At least one year of prior administrative experience working in an office setting is required; preferably in the insurance industry.
- Knowledge of V-Tech application preferred.
- Good typing and 10 key skills.
- Strong computer skills along with a strong competency in Excel.
- Good telephone communication skills.
- Must possess strong customer service skills.
- Ability to operate standard business machines such as calculator, fax machine, copier machine, and computer.
- Must complete continuing education requirements as outlined by Crawford Educational Services.
#LI-CB3 #LI-Remote
About UsWhy Crawford?
Because a claim is more than a number - it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.
When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:
- Competitive base pay
- Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
- We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:
- Prescription Drugs
- HSA, HRA, and FSA Accounts
- Paid Holidays, Vacation and Sick Leave
- 401(k) Retirement Plan
- Tuition Assistance
- Paid Parental Leave
- Supplemental Health Benefits
Other Benefits currently available at no cost include: - Enhanced Mental Health Support
- Virtual Physical Therapy
- Caregiving Services
- Life Assistance Program
*The above information highlights some of the benefits currently available to eligible full-time employees.
- Training programs that promote continuous learning and career progression while enhancing job performance.
- Sustainability programs that give back to the communities in which we live and work.
- A culture of respect, collaboration, entrepreneurial spirit and inclusion.
Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.
Skills Required
- High school diploma, GED, or equivalent combination of education and experience
- At least one year of prior administrative experience in an office setting
- Knowledge of the V-Tech application
- Good typing and 10-key skills
- Strong computer skills and competency in Excel
- Good telephone communication skills
- Strong customer service skills
- Ability to operate standard business machines, including calculator, fax machine, copier, and computer
- Completion of continuing education requirements
What We Do
Based in Atlanta, GA Crawford & Company(R) (www.crawco.com) is the world's largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers and corporates, with an expansive global network serving clients in more than 70 countries. The company’s shares are traded on the NYSE under the symbols CRD-A and CRD-B.
