Top Remote Operations & Support Jobs in San Diego, CA

First-line support for PushPress clients via Intercom: respond to chats, triage and resolve or escalate issues, manage queue health and SLAs, follow up on pending conversations, validate support content, identify trends, and collaborate with L1/L2 teammates while staying current on product changes.

Provide first-line customer and product support for AlphaSense’s platform via email, chat, and calls. Troubleshoot, triage, and escalate issues; drive documentation and training; partner with Product, Engineering, and SRE on incidents and feature feedback; own knowledge base updates and beta feature testing.

Lead Salesforce business analysis across multiple programs: run discovery workshops, document current/future processes, write user stories and acceptance criteria, validate declarative solutions, support integrations/data migrations, lead UAT and deployment, evaluate Salesforce AI and Data Cloud use cases, and enable knowledge transfer for long-term support.

90-day paid training program introducing mortgage fundamentals, customer service, workflow and pipeline management, and hands-on use of Tinman. Associates receive mentorship, real-world process training, and may transition into junior operations or sales support roles after successful completion.

Manage complex multi-product RFPs and security questionnaires, review teammates' outputs, balance workload in SFDC, maintain the RFPIO answer library, collaborate cross-functionally, train junior analysts, and identify process improvements to scale proposal and security response operations.

Manage Field Service Managers and large technician/contractor teams across California to oversee installation, maintenance, inventory, fleet, budgets, KPIs, and customer satisfaction for tablet/telecom/video visitation services; hire, coach, and ensure safe, efficient regional operations with regular travel.

Manage inbound support via chat and email to convert free users to paid subscribers, handle billing/refund/retention cases, collect user feedback, track KPIs, and share insights with product to improve activation and retention.

Support Compliance Operations & Risk by executing KYC/EDD, sanctions pre-screens and ongoing monitoring, performing routine control testing, maintaining case management and audit-ready documentation, producing compliance metrics and dashboards, preparing governance materials, coordinating cross-functionally, and identifying efficiency and tooling improvements for LNG & LPG counterparty and supplier compliance.

Lead and manage Imagine Worldwide's fundraising function: build and coach a high-performing development team, execute fundraising strategy, oversee donor stewardship, strengthen CRM and development operations, improve grant and proposal processes, build dashboards and reporting, and collaborate cross-functionally to support organizational growth.

Provide receptionist and office management support for the Cupertino location: greet visitors, manage badging and security protocols, maintain common areas and supplies, coordinate meetings, catering, and building services, and deliver administrative support to business units.