Top Remote Operations & Support Jobs in San Diego, CA

Administer Atlassian Cloud (Jira, JSM, Confluence); design workflows, automations, and governance; develop REST API/webhook integrations; manage Atlassian Access (SSO/SCIM); build advanced JQL dashboards and reports; support cloud migrations, audits, and enterprise system integrations.

Provides B2B client support by answering inquiries, fulfilling requests, resolving problems, navigating multiple databases, organizing workflows, and maintaining strong customer relationships. The role also involves identifying process improvements and proactively recommending relevant services. Candidates need customer service or administrative experience, strong communication, organization, multitasking, problem-solving, computer, and Microsoft Office skills. Salesforce experience is a plus.

Build and improve Commercial Operations processes, workflows, governance, reporting, and systems. Partner with sales, finance, data, technology, and business teams to translate needs into scalable solutions. Support deal workflows, segmentation, territories, pricing, quotas, and incentives while leading cross-functional initiatives from discovery through adoption and creating guidance for new ways of working.

Build and lead Pallet’s revenue operations function, establishing scalable sales processes, reporting, dashboards, forecasting, pipeline inspection, CRM discipline, territory management, lead routing, account allocation, and commission administration. Partner with Sales, Marketing, and Finance leadership to improve funnel execution, data quality, attribution, accountability, and forecast accuracy as the company scales its B2B SaaS revenue engine.

Own go-to-market readiness and customer journey operations across the enterprise SaaS lifecycle. Design scalable workflows spanning sales quoting, provisioning, implementation, support, renewal, and expansion. Lead cross-functional programs, create field enablement assets such as SOW templates and delivery playbooks, establish launch governance, and translate field feedback into product roadmap improvements. The role requires influencing Product, Sales, Services, Customer Success, and Operations leaders without direct authority.

Leads revenue and go-to-market strategy across segmentation, sales coverage, monetization, market expansion, pricing, packaging, and investment priorities. Builds models, analyses, and decision memos; advises senior Sales, Finance, and Product leaders; translates customer and field insights into product and commercial recommendations; and partners with Field Operations and Enablement to execute multi-quarter changes.

Provides high-touch business travel consulting and reservation services across air, rail, hotels, car rental, ferry, black car, and charter bookings. Manages a client portfolio, delivers cost-effective travel solutions, ensures policy compliance, identifies savings opportunities, supports online and offline booking tools, meets SLAs, and maintains strong client relationships. Requires business travel experience, GDS expertise, knowledge of travel products, exceptional communication, attention to detail, and proficiency with Navan and related systems.

Supports Hilton’s Groups, Meetings & Events solutions through system and process support, auditing, quality assurance, UAT and regression testing, troubleshooting, governance, documentation, and corrective actions. The role identifies risks and data issues, resolves complex escalations with hotel and corporate teams, improves system integrity and user experience, and guides analysts. It requires hospitality or travel experience, Delphi.fdc and MeetingBroker expertise, business operations support experience, Microsoft Office proficiency, and up to 20% travel.

Leads critical incident response and advanced troubleshooting across EDI, API, and SFTP environments. Performs root cause analysis, prevents recurring issues, manages support backlogs, monitors SLA performance, mentors engineers, and improves operational processes through automation and AI. The role also drives continuous improvement using metrics such as incident resolution time, escalation effectiveness, backlog aging, ticket quality, and automation adoption.

Owns the design, implementation, monitoring, and scaling of core operational workflows and processes. Identifies efficiency and automation opportunities, leads cross-functional initiatives with product, engineering, payer, and customer experience teams, and uses data analysis to drive actionable insights and business outcomes. The role serves as an operational bridge to product and data teams while supporting high-quality execution and company growth.