Top Remote Senior Level Jobs in Rochester, NY

Provides advanced customer support through phone, email, chat, and hotline channels. Diagnoses software, hardware, and platform issues; manages Help Scout and JIRA tickets; assists with Tenna app navigation and tracker monitoring; identifies issue trends; and collaborates with Product, Engineering, Hardware, QA, Sales, and Customer Success teams to resolve problems and communicate solutions.

Lead product design and UX strategy for Nextdoor’s monetization experiences. Design end-to-end customer journeys, prototypes, and experiments that improve conversion, retention, and revenue while protecting user trust. Collaborate with product, engineering, research, analytics, and business teams; contribute to design systems; advocate for accessibility; communicate insights to senior stakeholders; and mentor designers.

Build and operate Resend’s scalable AWS platform, infrastructure, tooling, and self-service workflows. Responsibilities include infrastructure as code, platform standards, observability, reliability improvements, incident response, automation, and collaboration with engineers across the company. The role requires expertise in distributed systems, cloud infrastructure, networking, delivery pipelines, and production operations, with opportunities to work on high-throughput systems and developer tooling.

Leads architecture and technical strategy for complex cloud, data, and AI/ML systems. Designs scalable multi-cloud infrastructure, data platforms, MLOps pipelines, model-serving systems, and LLM applications. Establishes infrastructure, DevOps, security, governance, and observability standards; leads migrations and modernization; optimizes performance, reliability, and cost. Serves as senior technical advisor to clients and leadership, mentors engineers, documents architecture, and owns high-stakes technical decisions.

Lead Pomelo Care’s enterprise security governance, risk, and compliance program. Own SOC 2 Type II and HITRUST certification lifecycles, security policies, access governance, HIPAA risk assessments, awareness training, control monitoring, incident response, and third-party risk assessments. Partner with engineering leadership to align technical roadmaps with security strategy, represent the company during audits and partner due diligence, and report security posture and program maturity to executives.

Manage and develop a team of Customer Success professionals serving enterprise healthcare SaaS accounts. Drive retention, renewals, expansions, customer satisfaction, and net revenue retention through data-driven strategies. Analyze customer health and churn risks, improve workflows and playbooks, allocate team resources, and partner cross-functionally with Sales and Operations. Present performance insights to leadership and support training, process innovation, and continuous improvement.

Manage federal healthcare projects for a VHA client, including planning, scheduling, risk mitigation, leadership reporting, deliverable tracking, stakeholder coordination, executive briefings, strategic recommendations, and project communications. The role requires managing concurrent initiatives, facilitating working sessions, documenting workflows and business rules, and collaborating with multidisciplinary teams and senior client leadership.

Leads strategy, discovery, roadmap development, prioritization, and delivery for complex, business-critical products. Partners with engineering, design, operations, compliance, risk, sales, marketing, and senior leaders to align investments with company objectives and deliver customer and business outcomes. Mentors product managers, improves product management practices, defines success measures, and identifies opportunities involving AI, automation, data, and digital capabilities.

Own product positioning, messaging, go-to-market launches, sales enablement, competitive research, analyst relations, thought leadership, and customer proof points for ProcessUnity’s B2B cybersecurity and third-party risk management solutions. The role translates complex concepts into compelling market stories, uses generative AI to scale marketing workflows, represents the company at industry events, and may eventually build and lead a product marketing team.

Own the Crypto.com App Trading roadmap and deliver retail crypto trading products from discovery through launch and iteration. Define product strategy, specifications, milestones, and prioritization; conduct user research; analyze trading behavior and funnels; coordinate Engineering, Design, QA, Analytics, Marketing, Compliance, and Growth; and make tradeoff decisions. The role requires end-to-end ownership of scaled crypto or perpetuals products, data-informed prioritization, cross-functional leadership, and effective use of AI development tools.