Permanent remote role with approximately 25-35% travel. Candidate can be located anywhere in the U.S or Canada, preferred candidate will be located in EST.
As a Technology Sales Support Specialist, you'll advance your technical support capabilities to assist in more complex sales scenarios. Your contribution will be vital in ensuring smooth customer engagements and in driving the success of sales initiatives. With a mix of technical aptitude and customer service skills, this role provides a solid platform for career development.
Responsibilities:
- Develop detailed technical sales documentation and materials.
- Deliver technology solutions by supporting sales representatives during customer interactions.
- Address more complex customer inquiries with accurate solutions.
- Maintain and improve technical information databases.
- Provide input during product training sessions to bridge knowledge gaps.
- Collaborate with technical teams to troubleshoot and resolve product issues.
- Perform detailed product functionality demonstrations.
- Facilitate administrative tasks related to technical sales.
- Contribute to the refinement of technical sales content and presentations.
- Assist in technical training for new team members.
Experience & Skills:
- Preferred candidate will bring prior industry knowledge within the CPM / EPM space. Preferred candidate will have prior consulting, implementation, or presales experience.
- Enhanced Technical Knowledge: Broader understanding of the organization's products/services.
- Advanced Customer Service: Stronger customer interaction skills.
- Technical Documentation: Competent in creating thorough technical documents.
- Problem Resolution: Higher level of troubleshooting skills.
- Effective Communication: Clear and persuasive communication abilities.
- Team Collaboration: Enhanced skills in working within and across teams.
- Improved Data Management: Proficient in handling and organizing data.
- Technical Proficiency: Skills in technical software tools (e.g., CRM systems).
Travel:
- 25-35% travel
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
$57,400.00 - $98,350.00 USDCompensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
Skills Required
- Prior industry knowledge within CPM/EPM space
- Prior consulting, implementation, or presales experience
- Broader understanding of organization's products/services
- Competent in creating technical documents
- Higher level of troubleshooting skills
- Clear and persuasive communication abilities
- Enhanced skills in team collaboration
- Proficient in handling and organizing data
- Skills in technical software tools
Wolters Kluwer Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wolters Kluwer and has not been reviewed or approved by Wolters Kluwer.
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Leave & Time Off Breadth — Time away benefits are positioned as broad, spanning vacation and sick time plus paid holidays and other covered leave types. Paid parental and caregiver leave, bereavement leave, and a volunteer day contribute to a more comprehensive time-off offering.
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Retirement Support — Retirement support is framed as meaningful through access to a 401(k)/retirement plan paired with company matching and additional contribution features in some descriptions. This is reinforced by mentions of profit sharing and other long-term savings-oriented programs.
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Parental & Family Support — Family-oriented support stands out through adoption assistance and paid parental leave provisions. These benefits are described alongside other caregiver supports that extend beyond basic leave categories.
Wolters Kluwer Insights
What We Do
Wolters Kluwer (www.wolterskluwer.com) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Founded in 1836 and headquartered in Alphen aan den Rijn, the Netherlands, the company serves customers in over 180 countries, maintains operations in over 40 countries and employs 18,600 people worldwide. Wolters Kluwer reported 2019 annual revenues of €4.6 billion. Listed on Euronext Amsterdam, Wolters Kluwer shares (WKL) are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
