Top Remote Customer Success & Experience Jobs in Raleigh-Durham, NC

The Senior Director, Client Services will lead client partnerships, ensuring alignment of loyalty strategies with enterprise goals, drive growth, and manage cross-functional collaboration.

The Strategic Communications & Change Lead will design and guide communications strategies for enterprise clients, focusing on change management and organizational transformation through effective storytelling and stakeholder engagement.

Own deployment, adoption, and outcomes for a portfolio of ~10 strategic accounts. Lead deployment planning and implementation, manage risks, monitor health with AI signals, drive product adoption, build success plans and executive business reviews, partner with sales on renewals/expansion, surface customer feedback, and develop repeatable playbooks to scale customer outcomes.

Manage a portfolio of customers to drive adoption, retention, and measurable business outcomes. Develop success plans, run QBRs, monitor health metrics, coordinate cross-functional teams, support renewals and expansions, and contribute to playbooks and process improvements.

The Quality Insights Lead will manage customer success post-onboarding, ensuring satisfaction through data insights and proactive support. Responsibilities include monitoring account health, resolving issues, and identifying expansion opportunities.

Lead Veeva Vault R&D migration projects, providing expertise in data/document content migration, advising on ETL processes, and mentoring team members while ensuring customer success.

As a Senior Customer Engineer, you'll lead technical strategy for strategic accounts, focus on customer acquisition and onboarding, and resolve complex technical challenges while mentoring junior team members.

The Director, Experience oversees agency projects, ensuring timely and quality delivery. This role involves managing a team, strategic client relations, budget reconciliation, and business development.

Serve as the primary technical owner for a portfolio of SaaS customers: lead technical discovery, configuration, integrations (APIs, SSO, CRM), testing, launches, and optimization. Troubleshoot complex issues, coordinate escalations with Product and Engineering, run technical enablement, and translate business processes into scalable solutions to improve integration reliability and customer technical self-sufficiency.

Manage a portfolio of strategic enterprise accounts to drive adoption, scale, and value from an AI SaaS solution. Lead onboarding, success plans, QBRs, health checks, change management, and cross-functional advocacy to identify upsell, mitigate risk, and ensure retention. Track AI adoption and usage metrics and translate them into value stories for clients and internal stakeholders.