Top Remote IT Support & Helpdesk Jobs in Raleigh-Durham, NC

Administer and configure IndySoft across a national lab network: manage users, templates, equipment profiles, data migrations, integrations (APIs/NetSuite/Salesforce), run SQL queries for data quality, provide user support and documentation, and recommend improvements and automations.

Provide frontline and advanced application support for radiology imaging workflows: incident triage, user provisioning, configuration changes, DICOM troubleshooting, monitoring interfaces, coordinating with networks/storage/vendors, maintaining SOPs and knowledge base, delivering end‑user training and on‑call doctor support to meet SLAs.

Provide Tier 2 technical support and escalations for Tailscale customers: troubleshoot complex networking and SSO issues, manage ticket SLAs, mentor Tier 1, collaborate with Product/Eng, and contribute to documentation and recurring friction elimination.

Senior technical owner for enterprise support: reproduce and resolve complex issues end-to-end, define SLAs/severity/escalation, hand off clear tickets to engineering, build KB and onboarding, and synthesize product feedback.

Provide first-line support for property management systems (RealPage, Entrata, Yardi), resolve support tickets, deliver system training, assist with system migrations during onboarding, maintain documentation and training materials, and collaborate to improve processes and escalate issues as needed.

Provides system support for mortgage branch employees, specializing in Encompass LOS troubleshooting, loan setup, disclosures, system errors, and support-queue management. Coordinates projects, trains and mentors team members, maintains documentation, develops branch-specific solutions, and ensures compliance with mortgage regulations and agency guidelines. Supports West Coast operations during Pacific Time Zone hours.

Provide front-line Tier 1 IT support for El Dorado Hills office and remote employees: troubleshoot hardware/software/access issues, provision and deploy devices, manage onboarding/offboarding, maintain IT asset records, assist with endpoint projects, partner with vendors, and support physical security systems. Requires occasional after-hours support.

Administer and maintain hybrid infrastructure including Windows Server, Microsoft 365, Active Directory/Entra ID, Nutanix, Azure/AWS, backup/disaster recovery, and endpoint management. Monitor performance, implement security controls, support incident/change management, provide Tier II/III escalation, create documentation, assist with automation and on-call/after-hours support, and collaborate with engineering, security, and service desk teams to ensure availability, compliance, and operational efficiency.

Provides remote user and systems support across Microsoft 365 and business platforms. Responsibilities include troubleshooting hardware, software, access, permissions, and connectivity issues; managing accounts, assets, licenses, and documentation; coordinating escalations; testing system changes; supporting cybersecurity and privacy controls; and identifying recurring issues and workflow improvements.

Provide L1-L3 maintenance, configuration, monitoring, and incident resolution for Verint Workforce Optimization and related voice recording platforms. Perform patching, upgrades, log analysis, and out-of-hours support. Participate in live incident management, follow runbooks and escalation procedures, and collaborate with internal teams, service owners, vendors, and stakeholders in a regulated financial-services environment.