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Top Remote IT Support & Helpdesk Jobs in Raleigh-Durham, NC
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency • Web3
As a Technical Support Engineer at Circle, you'll provide world-class support for API-based products, resolve technical issues, and improve customer experiences. You'll engage with customer support tickets, manage escalations, and lead incident management initiatives while collaborating closely with Engineering.
Top Skills:
AWSConfluenceGCPGoJavaScriptJIRAKibanaObjective-CPHPPostmanPythonRest ApisSalesforceSoliditySQL
Legal Tech • Software • Generative AI
The role involves managing and scaling a Technical Support Engineering team, ensuring escalation quality, investigating AI output, and establishing operational rigor while maintaining customer empathy in communication.
Top Skills:
AIAi Observability ToolsBug Tracking SystemsCloud Storage IntegrationsKnowledge ManagementSQLTicketing Platforms
Consumer Web • eCommerce • Marketing Tech • Payments • Software • Design • SEO
The Support Platform Manager will lead a technical team to manage support infrastructure, enhance platform reliability, and ensure efficient communication through effective integrations and team collaboration.
Top Skills:
APIsSalesforceZendesk
Fintech • Information Technology • Financial Services • App development
Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.
Top Skills:
EcnsExchangesLinuxRelational DatabasesSQLTrading Network Connectivity And RoutingWindows
Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy
As a Customer Systems Administrator, you will manage customer platforms, drive automation, resolve incidents, and maintain documentation to ensure operational reliability and efficiency.
Top Skills:
Ai ToolsAmazon ConnectAWSBashDatabricksHighspotJavaScriptOutreachPlanhatPythonZendesk
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Information Technology • Consulting
The role involves application support and systems integration on mainframes, requiring experience in various technical skills and fluent English.
Top Skills:
CicsDb2FtpImsJclMq SeriesMvs RexxOpcPl/IQmfSclmSQLVm RexxZ/Os Mvs/Ispf
Information Technology • Energy
Manage and enhance technical support for enterprise customers, design support processes, and collaborate with teams to improve customer experience and solution quality.
Top Skills:
Jira Service ManagementServicenowZendesk
Artificial Intelligence • Gaming
Responsible for day-to-day IT support, maintaining systems, managing hardware/software deployments, ensuring secure operations, and providing technical assistance.
Top Skills:
Active DirectoryAWSAzureComptia A+DhcpDnsGCPGoogle WorkspaceIntuneJAMFJIRAmacOSMicrosoft 365Network+Security+ServicenowTcp/IpVpnWindowsZendesk
Artificial Intelligence • Information Technology • Machine Learning • Software • Virtual Reality • Analytics
As an Associate Engineer in Tech Support at Nagarro, you'll assist customers with technical issues and help improve their experience.
Software
Provide IT support for Mapbox, managing requests, onboarding new hires, maintaining systems, and enhancing user experience while ensuring security.
Top Skills:
AWSGitGoogle G SuiteIntuneJAMFJIRAmacOSNode.jsOkta SamlPythonSlackWindows 10Zoom
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