Top Remote Operations & Support Jobs in Raleigh-Durham, NC

Manages the full lifecycle of company publications, including document changes, workflows, reviews, revisions, archival, status tracking, and distribution across electronic and hard-copy platforms. Supports eMan users, resolves system errors, coordinates EFB document maintenance with regional operations, recommends process improvements, and helps migrate to a global document control platform. Requires strong organization, communication, attention to detail, IT skills, and proficiency with Microsoft Office and Adobe Acrobat.

Provides non-phone customer and operational support through email, direct mail, faxes, and internal tickets. Resolves account issues, disputes, and chargebacks; posts payments accurately; conducts call quality assurance; follows regulated processes and compliance timelines; and identifies process improvements while managing multiple responsibilities independently.

Manage high-priority sales and client escalations involving prescription access and pharmacy processing. Coordinate resolutions across Client Success, Operations, Pharmacy Support, prescribers, payers, and pharmacies while meeting SLAs. Diagnose claim rejections, identify root causes, improve escalation workflows and documentation, communicate proactively with stakeholders, and analyze escalation trends to support staffing, operational planning, and scalable growth.

Provides administrative and logistical support to the Development team during the Sundance Film Festival. Coordinates funder travel, lodging, transportation, ticketing, passes, itineraries, communications, records, receipts, and benefit fulfillment. Maintains confidential databases and tracking documents, supports onsite festival activities, assists with stakeholder outreach, and prepares post-festival reports. This temporary part-time role requires onsite hybrid work in Boulder, extended hours, and strong organization, communication, customer service, and problem-solving skills.

Provides administrative and coordination support to mortgage loan officers by managing communications, appointments, loan pipelines, closing deadlines, customer information, email monitoring, sales meeting materials, continuing education, licensing requirements, and training support. The role coordinates among loan officers, customers, real estate agents, operations staff, insurance agents, and closing agents while maintaining restricted, read-only access to the Encompass system.

Own Salesforce administration across user management, permissions, workflows, objects, integrations, data maintenance, reporting, onboarding, and user training. Partner with global go-to-market stakeholders to improve CRM processes and maintain integrations with LeanData, ZoomInfo, Gong, and Snowflake. Use Claude and other AI tools to accelerate documentation, reporting, and process design.

Own and scale marketing-to-sales operations infrastructure across Salesforce, Marketo, Clay, Qualified, and related systems. Manage lead lifecycle architecture, routing, scoring, enrichment, deduplication, data quality, conversational marketing workflows, and funnel optimization. Partner with Marketing, Sales, SDRs, Business Systems, and vendors to improve pipeline quality, speed to lead, and sales efficiency. Implement AI-enabled automation, oversee tool budgets, and support system migrations and process governance.

Provides high-trust administrative and operational support to founders and C-suite leaders. Responsibilities include complex calendar management, meeting and event coordination, executive communications, travel and expense management, confidential information handling, leadership cadence support, action tracking, and process improvement. The role serves as a liaison among executives, employees, partners, vendors, and stakeholders while anticipating needs and ensuring effective execution during periods of rapid change.

Lead and coach a team of Technical Customer Support Specialists; own escalation playbooks, KPIs, and L2 technical investigations. Partner with Product and Engineering to resolve systemic issues, hire and onboard new reps, and ensure empathetic clinician-centered support.

Supports regional and property managers in operating apartment communities nationwide. Responsibilities include leasing, marketing, staffing, training, inspections, maintenance coordination, resident issue resolution, compliance, reporting, budgeting, and serving as interim property manager. The role requires weekly assignments involving 90% travel, including extended student-housing turnover assignments, weekends, air travel, and use of a personal vehicle.