The Production Assistant will assist in the day to day operation of the branch.
The position is not authorized to conduct sales activities including, but not limited to offering or negotiating loan rates or terms, or counseling consumers about residential mortgage loan rates or terms. The Production Assistant shall have restricted access to the Encompass system including Read Only, print, and uploading of document capabilities.
Responsibilities- Provides proactive administrative support to MLOs.
- Facilitates and maintains relationship between the MLO, customer, real estate agent, operations staff, insurance agent, and closing agent. Answers phones, takes messages, and schedules appointments.
- Assists in managing the MLO’s pipeline and closing reports to ensure deadlines are met on all loans.
- Maintains and updates customer contact information.
- Keeps MLO current on company/industry information, including webinars and conference calls.
- Provides computer support and updates by monitoring email inbox while MLO is unavailable.
- Updates and distributes sales meeting guides and other tools available to MLOs.
- Coordinates continuing education and licensing requirements with MLO and compliance.
- Reviews training needs with MLO and provides support when needed.
- Performs other duties as assigned.
What We Do
The Money Store has been a trusted mortgage brand for more than 50 years. We are a full-service residential mortgage lender that provides easy, efficient, and affordable home financing while maintaining a 96% customer satisfaction rating. Our mission is to help people achieve their homeownership goals by delivering personalized mortgage solutions and first-class service. Headquartered in Florham Park, New Jersey, The Money Store is a privately held, family-owned company. We are licensed in 47 states plus the District of Columbia and operate more than 25 branches across the country. Working together with borrowers, brokers, and builders, we’ve helped thousands of people buy, build, renovate, and refinance their homes. This site is not authorized by the New York State Department of Financial Services. No mortgage loan applications for properties located in the state of New York will be accepted through this site. MLD Mortgage, Inc. dba The Money Store, NMLS ID #1019 (www.nmlsconsumeraccess.org). Located at: 30B Vreeland Rd, Ste 200, Florham Park, NJ 07932. Phone: 973-805-2000.
