Top Remote Operations & Support Jobs in Raleigh-Durham, NC

Provide senior-level Windows server and virtualization administration, storage and backup maintenance, and IAM support. Assist with Exchange to Microsoft 365 migration, Active Directory restructuring, PC/laptop deployments, and intermittent help desk support for users. Develop support documentation and collaborate with the agency's IR team.

Lead and scale a new Customer Support function: build processes, SLAs, ticket routing, knowledge base, and KPIs. Manage a small support team, create dashboards, handle escalations, partner cross-functionally to drive product fixes, and use data to improve team performance and customer experience.

Lead a regional sales support team to set goals, optimize sales processes, and enable growth. Drive operational excellence, implement digital sales tools (CRM/CPQ/analytics), partner with regional sales and cross‑functional teams, and improve KPIs, productivity, and order execution in the electrical electrification business.

Coordinate commercial title processes and vendor workflows: research orders, provide ordering instructions, validate documents, update file status, resolve issues to meet SLAs, onboard and manage vendors, analyze vendor performance, escalate complex title issues, and support title production and settlement preparation.

Serve as strategic sales/revenue operations partner for AMER Enterprise and MSP/MSSP, owning forecasting, pipeline health, quota design, capacity planning, compensation inputs, territory modeling, ROE governance, and executive reporting while partnering with Finance, RevOps Systems, and Channel teams.

Provide high-level administrative support to 3-4 senior executives: manage complex calendars, triage communications, prepare reports, coordinate travel and events, handle onboarding/offboarding and expenses, and assist with adopting AI-driven workflows and tools to improve efficiency.

Own and improve the end-to-end card disputes lifecycle: author SOPs, manage investigations, chargebacks, representments, and arbitration. Build, test, and tune agentic/AI investigation tooling, analyze dispute trends, define KPIs, manage BPO relationships, and mentor junior analysts.

Process and manage life insurance applications end-to-end, assess medical/nonmedical/financial risk, communicate with agents via phone/email/CRM, resolve application issues, and collaborate with the team to deliver accurate, timely customer service.

Lead end-to-end member and customer experience across Care, Customer Success, and Print/Ship Operations. Set multi-year operating model, own budget and unit economics, build and manage leadership teams, drive service levels and fulfillment throughput, manage vendor strategy, own technology and analytics roadmaps, and represent the function in executive reviews, client QBRs, and new business pursuits.

Support configuration, delivery, and integrity of proctored exams and related systems. Manage exam lifecycles, incidents, reporting, integrations (APIs/SSO), and provide tiered technical support. Contribute to content, psychometric analysis, and AI-assisted initiatives while maintaining documentation, access controls, and audit trails.