Top Remote Senior Level Jobs in Providence, RI

Lead and grow the Americas Customer Success team, coaching CSMs, establishing scalable playbooks and operating cadences, improving adoption and customer health, identifying expansion opportunities, and partnering with Sales, Renewals, Support, Solutions Engineering, and Product. The role combines people leadership with hands-on management of strategic customer relationships and requires technical fluency in network automation or infrastructure tooling.

Leads a cloud network engineering team responsible for designing, securing, implementing, and maintaining Azure, hybrid, and on-premises network infrastructure. Oversees architecture, connectivity, reliability, automation, observability, incident response, compliance, and security practices. Manages team performance, work prioritization, mentoring, hiring support, and on-call operations while collaborating with Cloud, DevOps, Security, and application teams.

Design and deliver scalable, secure software systems for Bankrate’s digital products. Responsibilities include shaping architecture, developing APIs and cloud services, optimizing CI/CD pipelines, partnering with product and design, delivering large initiatives independently, resolving cross-team technical issues, mentoring engineers, improving engineering standards, and evaluating tools that enhance reliability, performance, and team productivity.

Develop and lead direct-response video advertising for pet health, food, and beauty brands across social platforms. Responsibilities include ideating concepts, writing scripts, directing shoots and interviews, supervising editors, coordinating videographers, analyzing ad performance, optimizing creative, managing testing pipelines, mentoring a junior producer, and reporting results to creative leadership.

Lead end-to-end execution of a 12+ initiative product security program, managing cross-team dependencies, vendor procurement, BAU security operations, and executive reporting. Maintain roadmap and tracking in Jira/Confluence, drive procurement/POCs, produce executive-ready metrics, and establish program cadence to ensure timely remediation and predictable delivery.

Lead Dynatrace’s product-led growth strategy across marketing, product, and sales. Own acquisition, activation, adoption, monetization, and retention metrics; optimize the product funnel; manage experimentation and lifecycle marketing programs; build performance dashboards; communicate insights to executives; and mentor Growth Marketing Managers.

Leads multiple global travel support teams operating 24/7. Responsibilities include developing standardized processes, improving operational scale, managing escalations, monitoring service levels and customer satisfaction, conducting root-cause analysis, coaching managers, supporting hiring and training, and reporting performance. The role requires contact-center leadership, travel industry systems experience, customer-service expertise, analytical problem solving, and flexibility for nontraditional shifts and potential weekend on-call coverage.

Shape legal AI products by designing evaluations, validating AI outputs, translating legal workflows into product requirements, and turning customer feedback into product improvements. Partner with Engineering, Product, Design, and GTM teams from discovery through launch. Provide legal expertise, define quality standards, create evaluation metrics, and guide roadmap decisions for AI experiences used by in-house legal teams.

Own strategy, renewals, expansion, and executive relationships for major enterprise bank and credit union accounts. Drive customer outcomes, retention, product adoption, and revenue growth while coaching Associate GMs. Partner with Product and Engineering to translate feedback into product requirements, use data to identify risks and opportunities, and manage high-level commercial and operational priorities.

Maintains and troubleshoots server, storage, networking, cabling, and power hardware across a large-scale production data center fleet. Writes Python automation scripts, reviews logs and alerts, performs diagnostics, supports deployments, builds hardware health dashboards, coordinates with DevOps, supply chain, and vendors, and assists with hardware evaluation and reliability improvements. Requires on-call availability and travel to data center sites.