Top Remote Customer Success & Experience Jobs in Providence, RI

Internship position at Waterfall to assist in various tasks including content writing, video editing, marketing, and software engineering.

Support authors and publishing professionals, optimize user conversion, maintain FAQs, and suggest product features to improve customer experience.

As a Climate Strategist, you will develop and implement decarbonization goals for enterprise customers, collaborating with internal teams to refine value propositions and ensure customer satisfaction in a dynamic market.

The Customer Success Engineer will manage key US enterprise accounts by driving adoption, providing technical guidance, and facilitating solutions integration while collaborating with cross-functional teams.

The Technical Account Manager will lead partner onboarding to our Banking as a Service platform, manage technical integrations, and support ongoing partner success through communication and documentation.

The Director, Client Optimization will enhance client relationships, drive service growth, and optimize staffing strategies in healthcare. Responsibilities include overseeing client accounts, upselling services, and ensuring client satisfaction by addressing issues and presenting business opportunities.

Lead and scale the Client Account Management organization for a healthcare SaaS company, driving retention, ARR, upsell, strategic account plans, client advocacy, cross-functional alignment, contract renewals, and executive reporting to maximize customer satisfaction and revenue growth.

Own onboarding and adoption for PE-backed customers, improve FP&A setups using Aleph, build trusted partnerships, monitor usage to drive adoption, and surface customer feedback to product and engineering.

Guide clients in technical implementation of AI-driven solutions, managing integration, onboarding, and go-live processes while ensuring project success.

The Associate Engineer in Tech Support will assist with various technical challenges, contributing to customer satisfaction and solutions.