Top Remote Customer Success & Experience Jobs in Providence, RI

Own post-sale lifecycle for a portfolio of enterprise accounts — onboarding, adoption, expansion, and full-cycle renewals. Build executive relationships, run QBRs/EBRs, track adoption metrics, manage renewals/forecasting in Salesforce, identify upsell opportunities, and act as voice of the customer internally.

Manage the full lifecycle of strategic telehealth partners: lead implementation, drive patient and provider adoption, develop success plans and KPIs, act as primary client contact, coordinate cross-functional teams, present data-driven business reviews, and identify growth opportunities.

Manage and retain a book of P&C business through client servicing, renewals, endorsements, billing, certificates, and carrier negotiations. Provide timely client support, advise on coverage gaps, coordinate internal resources, and follow internal workflows and timelines.

The AI-Enhanced Virtual Assistant will support AI integration, administrative tasks, communication management, project coordination, and client interaction to enhance operational efficiency.

The Account Manager will oversee SEO and content projects, analyze digital marketing campaigns, and manage client deliverables while driving growth initiatives.

Lead strategic delivery and governance for complex AI implementations in insurance, acting as a trusted advisor to senior stakeholders. Drive adoption, measure ROI, secure renewals and expansion, influence product strategy, mentor CEMs, and manage cross-functional risks and escalations.

Join the LastPass Talent Community to be contacted when job opportunities match your skills and interests. Roles include technical, creative, and strategic positions.

The CSM will oversee the customer lifecycle from onboarding through expansion, leveraging AI for workflow automation and monitoring customer health while building strong relationships and synthesizing feedback for cross-functional teams.

Join the Specialisterne Talent Community for neurodivergent job seekers, offering resources like skill-building and workshops for employment search support.

Own and grow strategic national self-funded employer relationships post-implementation; serve as executive-level trusted advisor; lead renewals, performance reviews, and expansion opportunities; coordinate cross-functional teams to ensure high-touch service delivery; produce data-driven insights and customized reporting; mitigate retention risks and resolve high-stakes issues; represent Centivo in sales pursuits and contribute client-informed product strategy.