Top Remote Customer Success & Experience Jobs in Providence, RI

Manage and grow relationships with mid-sized employer clients and distribution partners, ensure plan performance, lead cross-functional teams for implementations and renewals, drive retention and upsell, ensure compliance, and deliver exceptional client support and reporting.

Manage and enhance the experience for VIP sports card collectors, ensuring prompt support, personalized service, and fostering a vibrant trading environment.

The Implementation Manager will oversee customer rollouts for Invert, managing complexities in bioprocess data implementations and driving customer adoption post-launch.

Provide bilingual (Spanish) remote customer support: answer product/service questions, troubleshoot and resolve issues, document interactions, maintain product knowledge, and handle inquiries and complaints.

Handle client escalations across phone, email, and chat; investigate issues, coordinate with teams and partners, provide timely status updates, escalate complex problems, and suggest process improvements to increase client satisfaction.

As a Technical Account Manager at Magic Patterns, you will support customers with onboarding and technical implementations, collaborate with engineering for product improvements, and facilitate customer success efforts.

The Senior Customer Success Manager drives revenue growth by ensuring customer satisfaction, building strong relationships, managing renewals, and promoting product solutions aligned with client goals.

Lead strategy and execution of AI-driven customer support, optimize Zendesk and integrations, implement chatbots and agent-assist, improve self-service and knowledge management, measure performance, govern SOPs and training, and partner cross-functionally to scale support operations.

The iPaaS Integration Analyst will design, implement, and maintain integration workflows using Workato, ensuring performance and documentation while collaborating with stakeholders.

The Senior AEP Technical Consultant implements and configures Adobe Experience Platform solutions, focusing on data models, ingestion workflows, and activation strategies while collaborating with architects and stakeholders to align technical requirements with business use cases.