Top Remote Customer Success & Experience Jobs in Providence, RI

Manage a portfolio of RigDig customers to drive retention, growth, adoption, and long-term success. Serve as primary post-sale contact, lead onboarding and training, run business reviews, create account strategies, track health metrics, and advocate customer needs across Product, Sales, and Support to achieve renewal and revenue goals.

Lead and scale the enterprise customer success function for Zocks, managing a team of Enterprise CSMs to drive adoption, value realization, renewals and expansion with large RIAs, broker-dealers, banks and financial firms. Build playbooks, metrics, and cross-functional partnerships while personally engaging executive stakeholders to ensure measurable customer outcomes.

The Technical Success Manager owns post-sales customer relationships for large enterprise accounts, ensuring success with RingCentral's UCaaS, CCaaS, and AI platforms. Responsibilities include executive relationship management, quarterly EBRs, account success planning, technical oversight during incidents, driving AI adoption, and cross-functional advocacy. The role requires technical fluency, CRM discipline, and proactive risk management to ensure renewal readiness.

Lead and mentor a technical support team responsible for customer escalations, SLA and CSAT targets, process improvement, case review and metrics, and on-call/standby duties. Advocate for customers and engineers, build product technical knowledge, and drive knowledge sharing and operational excellence.

Manage post-onboarding customer relationships to drive product adoption, deliver measurable value, and act as a trusted advisor. Support renewals and expansion, conduct training and business reviews, create impact stories, and collaborate cross-functionally to resolve customer needs. Manage a portfolio of ~30 clients and travel occasionally.

Owns service relationship and strategy for an assigned book of benefits clients to drive satisfaction and retention. Supports annual account plans, leads open enrollment presentations, partners with consulting, sales, data, and product teams, monitors industry/regulatory changes, and identifies operational or business development opportunities while maintaining strong customer and partner relationships.

Lead and mentor a small CSM team while carrying a portfolio of complex, high-value accounts. Develop playbooks, run EBRs, drive renewals and expansion, act as escalation resource, partner with VP on strategy and operations, and improve CS processes, tooling, and cross-functional handoffs.

Lead and coach a team of Partner Relationship Managers to ensure post-go-live partner success with TPAs and data partners. Oversee partner governance, EDI/ETL/API data integrations, escalation management, cross-functional collaboration, KPI-driven performance, and risk mitigation to drive partner adoption and operational excellence.

Lead a global customer training transformation: redesign curriculum, delivery, and commercial strategy; own training P&L; manage a distributed team; oversee Docebo and integrations; implement automation and data-driven reporting; partner cross-functionally to align training with product and sales goals.

Lead a portfolio of 50-75 mid-market Texas school districts to drive adoption, retention, renewals, and expansion. Manage onboarding, run multi-stakeholder discovery, execute churn mitigation playbooks, deliver training and scalable materials, and mentor junior CSMs while meeting revenue and churn KPIs.