Top Remote Customer Success & Experience Jobs in Providence, RI

Lead end-to-end implementations of EarnIn Payroll for payroll bureau clients: configure systems, manage data migration, train users, own project plans and communications, resolve issues with Product/Engineering, provide post-go-live support, and maintain detailed implementation documentation.

Owner of the renewal lifecycle focused on reducing preventable churn, improving retention systems, forecasting renewal pipeline, analyzing churn drivers, and driving revenue through increased client lifetime value. Works cross-functionally with coaching and success teams to convert at-risk clients and build scalable retention processes and reporting.

Join Customer Success to configure and QA Eleos products, support user acceptance testing, produce and maintain implementation documentation, analyze customer data for insights, and help improve internal processes and onboarding workflows.

Manage and grow enterprise Medicare and health-insurance BPO accounts as primary client liaison. Ensure operational delivery meets contractual KPIs, drive performance improvements, oversee financials and forecasting, lead account ramp-ups and seasonal scaling, maintain compliance with CMS/Medicare rules, and deliver data-driven insights through dashboards and executive reporting.

The Commercial Lines Account Manager provides client service, manages commercial accounts, negotiates rate terms, and educates clients on insurance policies and compliance.

Manage a portfolio of strategic clients using NPS Prism to deliver CX insights, drive loyalty strategies, support Bain case teams, grow accounts, lead client engagements, and use AI/workflow automation to accelerate insight delivery.

Serve as a trusted technical advisor for high-value enterprise customers, providing proactive, high-touch support across DigiCert products. Troubleshoot PKI/digital security issues, manage SLAs, conduct business reviews, deliver product training, identify growth opportunities, and advocate customer needs to engineering and product teams to maximize product value and minimize customer risk.

The Account Manager serves as the main corporate contact for clients, assists in client growth and KPIs, and coordinates with internal teams to ensure client satisfaction and business objectives are met.

The Customer Support Specialist handles customer support inquiries, resolving issues promptly and ensuring exceptional service through effective communication and collaboration.

Own end-to-end training relationships for large legal accounts: assess needs, design account-specific curricula, deliver live/asynchronous training, maintain client portals, produce analytics reports, and surface product feedback to internal teams to drive retention and expansion.