Top Remote Customer Success & Experience Jobs in Providence, RI

Manage post-sales client relationships for programmatic campaigns using the StackAdapt DSP. Design, set up, optimize, and report on RTB campaigns, troubleshoot tags/pixels, drive retention and upsells, and provide strategic advisory and training. Travel up to 20%.

Serve as an embedded technical account manager delivering and supporting UiPath automation solutions, liaising between customers and developers, conducting health checks, providing technical support, and leading a customer-centric team to ensure service quality and continuous improvement.

Manage post-sales relationships for enterprise rehab therapy customers, driving onboarding, adoption, retention, and expansion. Serve as primary contact for largest accounts, deliver training and strategic reviews, translate usage data into recommendations, support change management, and coordinate cross-functional resources to ensure successful go-lives and ongoing value realization.

Manage a portfolio of enterprise, multiyear IDS customers to drive adoption, measurable outcomes, and retention. Act as primary CSM contact, advise on best practices, deliver training and demos, interpret analytics into recommendations, coordinate implementations, and collaborate with sales, product, and modality partners to grow accounts.

Lead and grow a Customer Success team that owns retention, adoption, and expansion. Hire, onboard, and coach CSMs; manage team outcomes and strategic accounts; build playbooks and scalable systems; drive executive relationships and data-driven insights; act as voice of the customer; partner across Sales, Product, and Engineering. Travel to client sites up to 25%.

As a SkillBridge Intern in Marketing, you'll collaborate on product delivery, ensure project success, and engage clients, while gaining valuable experience in a remote or on-site setting.

Manage a named book of Growth-tier B2B accounts from onboarding through renewal. Drive adoption of Tavrn tools, run business reviews, monitor account health, prevent churn, source expansion opportunities, coordinate escalations with Support/Tech Ops, maintain pipeline and forecasts in HubSpot, and provide customer feedback to Product and Marketing.

Own a portfolio of post-sale SaaS accounts: act as primary client contact, run onboarding-to-renewal lifecycle, monitor health metrics, drive upsell/expansion, forecast renewals, deliver QBRs, and coordinate cross-functionally to represent client needs and mitigate churn.

Lead strategy and execution for AI-powered Customer Success Services, overseeing Gainsight and related platforms, customer community strategy, customer intelligence, automation, digital engagement, platform governance, and a team to scale adoption, retention, and operational efficiency across the customer lifecycle.

Lead and scale Recast's Customer Enablement Program: design curriculum, deliver trainings and webinars, build enablement content libraries, deploy enablement platform, and collaborate with Customer Success, Support, and Product to improve product adoption and resolve recurring customer issues.