Top Remote Customer Success & Experience Jobs in Providence, RI

Serve as a senior technical overlay for CSEs/CSSs and Sales, providing deep Veeam product and domain expertise (security, cloud, AI). Lead solution design reviews, readiness assessments, telemetry-based risk/maturity modeling, architecture validation, and engage CIO/CISO stakeholders to accelerate adoption, de-risk implementations, and drive expansion across enterprise accounts.

Manage account health and the churn lifecycle within an Account Team pod: monitor renewal runway, identify and mitigate churn risk, coordinate cross-functionally, provide strategic guidance to customers, and meet pod-level KPIs (response time, engagement, net revenue retention).

As a Junior Account Manager, you'll manage client relationships, oversee campaign execution, identify growth opportunities, and coordinate cross-functionally to ensure client satisfaction.

Lead client onboarding and implementation for health plan customers, operate embedded on client sites to translate claims data and workflows into internal execution, develop repeatable playbooks, monitor recovery outcomes, resolve operational blockers, and partner cross-functionally to inform product and scale operations.

Manage and drive customer renewals via proactive engagement, CRM pipeline management, and cross-functional collaboration with sales to minimize churn, identify expansion opportunities, and support forecasting and reporting.

Customer-facing role that quantifies and communicates value from Accruent's SaaS solutions. Develops business cases, ROI/TCO analyses, and value-tracking frameworks; supports sales and executive conversations to drive retention, expansion, and advocacy. Collaborates with Sales, Services, Product, and Value Realization teams and enables value-based selling through templates, presentations, and EBR insights.

Provide multi-channel support (phone, email, chat) for estate-planning SaaS users: diagnose, resolve, and escalate tickets; maintain knowledge base; improve AI chatbot responses; coordinate escalations and collaborate with Success Team. Use Intercom, Salesforce, ChurnZero, and other tools to track issues and drive customer satisfaction.

Own a portfolio of US enterprise accounts end-to-end: onboarding, deployment, adoption measurement, value delivery, renewals, and expansion. Work alongside Sales on solution design, POCs, technical evaluations, and compliance reviews. Deliver quantified customer value, forecast renewals, and perform hands-on configuration and post-go-live work while engaging senior stakeholders.

Serve as the technical partner for enterprise customers to deploy and scale AI voice agents. Lead onboarding, design integrations and conversation flows, debug APIs/webhooks/SIP/telephony/authentication, work inside customer codebases, surface product gaps to Product & Engineering, and drive adoption and expansion across accounts.

Serve as the primary technical advisor for enterprise contact center clients to optimize Five9 deployments. Provide consultative best practices, manage implementations and project status, deliver presentations/demonstrations, and deepen client relationships through proactive solutions and support both remotely and on-site.