Account Manager II

Portfolio Ownership & Client Relationships

• Act as the primary point of contact for strategic accounts from post-implementation onward, owning both internal and external communication so clients experience one coordinated relationship instead of multiple uncoordinated touchpoints
• Run the full account lifecycle: onboarding handoff, stabilization, optimization, renewal, and expansion
• Monitor account health using structured signals (performance trend, risk level, SLA status)
• Log account activity in the CRM (Zoho) 

Expansion Sales

• Identify expansion signals in conversations and translate them into add-on, change order, or proposals
• Identify and lead upsell and cross-sell opportunities within existing accounts, owning the conversation from signal to closed expansion
• Maintain visibility into your expansion opportunities in the CRM so Growth Operations can track portfolio-wide expansion trends

Customer Retention & Renewals

• Own renewal forecasting and confidence scoring for your portfolio
• Proactively manage the renewal process and mitigate churn risk through early risk detection and strategic account planning
• Deliver quarterly business reviews that connect agent performance, marketing performance, and revenue attribution

Cross-Functional Coordination

• Partner with Sales, Implementation, Product, Marketing, and Engineering to ensure a clean handoff from onboarding into steady-state management
• Represent the client's voice in internal conversations about roadmap, releases, and prioritization

Required Qualifications

• 4+ years in account management, client success, or a client-facing revenue role, ideally at a SaaS or AI-powered product company
• Proven track record in SaaS account management, post-sale relationship building, and navigating complex, multi-stakeholder customer organizations
• Hands-on fluency with a CRM (Zoho, Salesforce, HubSpot, or similar)
• Comfortable reading and presenting performance data (conversation volume, lead rate, appointment rate, marketing-attributed leads, revenue attribution) well enough to run a client-facing QBR without a marketer in the room
• Demonstrated ability to grow an account, not just retain it: experience identifying upsell or expansion opportunity and closing it
• Ability to build trust-based relationships across both technical and business stakeholders, from day-to-day users to executive decision-makers
• Strong written and verbal communication that flexes between an engineering standup and an executive client call in the same day
• A track record of building process and structure in ambiguity rather than waiting to be handed a fully formed one

Preferred Qualifications

• Experience in RV, Marine, Powersports, Heavy Agriculture, and Specialty Healthcare verticals
• Familiarity with conversational AI, chatbot, or sales engagement platforms
• Familiarity with paid media fundamentals (impressions, CTR, cost per lead) sufficient to connect marketing performance to agent performance in client conversations

Skills & Attributes

• Owns outcomes, not just activities: measures success in renewal, expansion, and client trust, not activity counts
• Data-literate rather than data-dependent: can read a health score or a risk flag and turn it into a decision
• Direct communicator who can deliver a hard message to a client or an internal stakeholder without softening it into ambiguity

Base: $87k to $96k

Equity: Equity package

Benefits: Comprehensive medical, vision, dental, 401k retirement plan, unlimited PTO, a flexible remote-first culture, and a collaborative, high-trust environment where your ideas matter.

• Ground-floor ownership: you will define what great account management looks like as Lahzo scales past its earliest clients
• Direct access to leadership with real influence over process, tooling, and client strategy
• Work on accounts where the AI agent's performance is directly and visibly tied to a client's revenue, not a vanity metric
• Own the full arc of a client relationship, from renewal risk to expansion revenue

Ready to Apply? We're looking to fill this position as soon as we find the right person. If you want ownership over real client outcomes and you're comfortable building structure as you go, we'd love to hear from you.

Lahzo is committed to building a diverse and inclusive team. We provide equal employment opportunities to all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.