Role and Responsibilities:
Your specific duties will be based on your experience as Technical Account Manager, and you will be an extended part of the client’s technical team, ensuring automation solutions are running effectively. In this role, you will be responsible for designing and delivering UiPath solutions in accordance with WonderBotz standards and best practices. You will work closely with our enthusiastic business and technical specialists team. You will be part of a fast-growing and successful team that helps our clients get the maximum benefit.
Expected Activities:
- Support for customers to support pre-sales and post-sales processes.
- Provide developers with customers’ feedback and contribute to the identification and creation of new features or products
- Perform initial or secondary investigations and respond to online and phone support requests
- Deliver periodic reviews with customers (e.g., Health checks) and proactively analyze customers’ needs and suggest upgrades or additional features to meet their requirements
- Collaborate cross-departmentally within UiPath to establish and communicate best practices
- Build and manage a passionate, customer-centric, outcome-driven team to deliver upon your portfolio
- Ensure the quality of your team's service delivery, operations, and relationship management
- Provide mentoring, career development, and performance management to guide the continuous improvement of your team
Qualifications And Skills:
- Have mastered or strongly desired to master a leading RPA tool (UiPath a must, Blue Prism, Automation Anywhere), including advanced RPA vendor certification.
- At least one year of hands-on experience with at least one of the following programming languages (e.g., .Net, Java, VB, C#/C, HTML/CSS, Python, Web Services, mainframe, web applications, SQL, data integration tools, technical automation tools). More senior developers should have a minimum of 2 to 4 years of this hands-on experience.
- Reasonably proficiency in reading Microsoft Office Visio or other equivalent process flow-charting tools or workflow-based logic
- Extra - Any prior work or academic experience with Document management and processing tools (e.g., Kofax, ABBYY, Data Cap), Data integration tools (e.g., Informatica, Microsoft SSIS), Technical automation tools (e.g., shell scripting, PHP), or Business process management tools (e.g., Pega).
Desired characteristics in candidates:
- Demonstrate excellent written and verbal communication skills.
- Passion to work and learn fast in a fast-paced, high-energy, and challenging environment with peers who challenge you to improve.
- Thrive to learn and improve sales and marketing skills.
- Has proven analytical and problem-solving skills.
- Is highly self-driven with a sense of motivation.
- Has been both a team player and an individual contributor.
Compensation and start dates:
- Hiring now for immediate start
- Salary: Competitive base and bonus determined by level and experience
- Benefits: Healthcare, relocation, vacation, holidays
Skills Required
- UiPath experience with advanced RPA vendor certification
- Experience with Blue Prism or Automation Anywhere
- At least 1 year hands-on experience with one or more: .Net, Java, VB, C#, C, HTML/CSS, Python, Web Services, mainframe, web applications, SQL, data integration or technical automation tools (2-4 years expected for more senior roles)
- Proficiency reading Microsoft Visio or equivalent process flow-charting tools
- Prior work or academic experience with document processing tools (Kofax, ABBYY, Data Cap)
- Prior experience with data integration tools (Informatica, Microsoft SSIS)
- Experience with technical automation tools (shell scripting, PHP)
- Experience with business process management tools (Pega)
- Excellent written and verbal communication skills
- Ability to mentor, manage team performance, and drive continuous improvement
- Ability to support pre-sales and post-sales processes, perform investigations, and deliver customer reviews/health checks
What We Do
WonderBotz was founded by two former Big4 Partners who knew there was a better way to solve business challenges using Intelligent Automation. Over time, these values have translated into several award-winning F&A solutions and a globally recognized boutique firm made up of some of the best and brightest talent in the RPA and Intelligent Automation space. Our offerings include: ✔Fully Managed RPA as a Service (RPAaaS) ✔Finance & Accounting Solutions as a Service ✔Hosted Cloud & Migration Services ✔Traditional RPA License Resellers (VAR) ✔IA Training & Enablement ✔RPA Professional Services ✔Staff Augmentation & Developer Podz ✔OCR, IDP, NLP, ML & AI Advisory & Implementation We believe in "Restoring Humanity. Now." The future of employee connectedness, innovation, and passion have been stifled by workplace monotony and inefficiencies. Now more than ever, we believe that restoring humanity in business is critical to organizational success, talent retention and acquisition, and crucial to maintaining a competitive advantage.
