Top Remote Customer Success & Experience Jobs in Providence, RI

Provide end-to-end customer support for deposition workflows, manage account and data accuracy, run voice-of-customer feedback processes, troubleshoot issues across systems, and collaborate with Product and Engineering to improve SaaS operations and customer experience.

Coordinate and drive customer onboardings by owning requirements, tracking dependencies across internal teams, preparing and validating onboarding files, surfacing risks early, supporting customer communications, and improving onboarding processes. Grow into direct account ownership while managing multiple concurrent implementations and ensuring timely, accurate delivery.

As Account Manager, you will manage key insurance clients, fostering relationships, overseeing implementations, and driving revenue through proactive account management and solution delivery.

Lead strategic account management to drive client satisfaction, retention, and growth. Ensure operational execution, financial oversight, compliance in regulated industries, and identify expansion opportunities. Partner cross-functionally on RFPs and renegotiations, manage and develop high-performing teams, optimize resource utilization, and drive continuous improvement to meet client objectives.

Manage assigned accounts to achieve quota, drive renewals and expansion, build executive relationships, monitor adoption and customer health, coordinate technical support, run business reviews, maintain account administration, track activity in Salesforce and Gainsight, and develop consultative success plans to increase product uptake.

The Strategic Account Manager leads the relationship with enterprise clients, driving retention and growth while navigating technical discussions and managing account plans. Responsibilities include onboarding new clients, leading renewal conversations, and orchestrating cross-functional teams to address client needs.

Own enterprise client relationships to drive engagement, retention, renewals, and expansion. Deliver data-driven business reviews, resolve client issues, contribute playbooks, and collaborate cross-functionally. Travel 20–30% as needed to build strong partnerships.

Lead and scale Ayble's post-sale Client and Partner Success function to drive retention, expansion, and advocacy. Own net revenue retention, executive client relationships, partner enablement, CS playbooks, Salesforce-based infrastructure, and cross-functional collaboration to translate clinical outcomes into ROI and ensure measurable impact across employer, health plan, and channel partner accounts.

Manage a portfolio of 20 strategic enterprise customers in the Max program, driving executive alignment, automation-driven adoption, and measurable growth. Own executive success plans, business reviews, onsite engagements, risk mitigation, and cross-functional partnership to ensure onboarding, activation, retention, and expansion.

Lead post-sale adoption of new SaaS features by training, enabling integrations, driving adoption KPIs, building customer relationships, and collaborating with cross-functional teams to measure business impact and retention.

Lead Customer Success and retention for background screening clients, driving product adoption, renewals, up-sell, and operational improvements. Partner cross-functionally with Product, Compliance, Operations, and Sales, manage global retention teams, integrate acquired teams, and serve as executive escalation for critical accounts. Use analytics (TAT, accuracy, churn, NPS) to inform strategy.