Top Remote Customer Success & Experience Jobs in Providence, RI

The Senior Account Executive will manage the sales pipeline, prospect for new business, leverage existing relationships, and advocate for customers to drive growth in the PEO sector.

As a Senior Account Manager, you'll lead PR programs for B2B technology clients, manage teams, develop strategies, and ensure quality client service, while mentoring staff and contributing to business growth.

Lead technical onboarding and deployment of Invoca across a customer portfolio, manage project timelines and risks, train customers on integrations/APIs, implement Agentic AI workflows, optimize processes, and collaborate with Sales, Product, and Customer Success to drive adoption and product improvements.

Manage and grow a strategic enterprise client portfolio end-to-end: onboard and activate campaigns, monitor and analyze performance, troubleshoot, drive renewals and expansion, and coordinate cross-functional teams to deliver data-driven marketing and insight solutions.

Own and grow a portfolio of $100K+ ARR strategic accounts, drive retention and multi-team expansion, run executive-level commercial conversations, influence product roadmap, win back at-risk accounts, and build the playbook for strategic account operations.

Manage customer retention, drive product adoption and consumption, serve as strategic advisor, design/configure solutions, identify upsell opportunities, provide training and enablement, and collaborate with product/engineering to improve platform value.

Manage strategic health-plan client relationships, deliver operational excellence, oversee financial performance, identify growth and efficiency opportunities, implement scalable client workflows, report on metrics, support and mentor junior team members, and drive continuous improvement to exceed client satisfaction targets.

The role involves achieving sales goals, managing leads in Salesforce, educating families on services, and nurturing client relationships in a fast-paced environment.

As a Customer Relationship Manager, you'll grow sales by building client relationships, driving strategic sales, and delivering innovative solutions while managing territory performance.

The Senior Value Engineer will act as a strategic advisor, ensuring customer success by resolving issues, advocating for customer needs, and executing tailored success plans for optimal value delivery through AI-driven process intelligence.