Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking an ADP Benefits Implementation Analyst to join our growing team!
The ADP Benefits Implementation Analyst is a key team member of the National Employee Benefits Technology (EBTech) Department. The department deploys various software tools to our valued customers and their employees for use in healthcare reform compliance, automated benefits enrollment, and other needs for automation. With oversight, this teammate will be responsible for carrying out various aspects of that software implementation and/or customer support process, including needs analysis, configuration, testing, training, and post-implementation support. The Implementation Analyst may be placed in primarily an implementation or customer support (post-implementation) role, and may move between the two, as needed by the business.
How You Will Contribute:
Create and configure new and existing low to moderate complexity customer websites (using third party software).
Solves and troubleshoot routine issues for customer accounts, ensuring that communication with customers occurs.
Test and audits own and others configured software to ensure proper functioning.
Working with the Implementation Specialist to learn quality assurance basics and assist the Implementation Analyst with development low to moderate complexity sites.
Learn to establish, cultivate and manage relations with account teams, carriers, vendors, and customers to improve customer retention.
Developing root cause analysis skills to provide direct daily support to assigned customers and/or customers as directed
Leverages working knowledge of health and benefits products, services and tools in order to appropriately configure and test software tools.
Perform initial quality assurance on low to moderate complexity site builds, and review findings with Implementation Specialist.
Participate in customers meetings, as needed.
All other duties as assigned.
Skills & Experience to be Successful:
Associate’s, or Bachelor’s degree, or equivalent work experience
Proficient with MS Office Suite
Experience working with database applications
Exceptional telephone demeanor
·Strong interpersonal skills, ability to communicate with customers at all levels
Attention to detail required and the ability to adhere to high standards for customer-facing work product
Ability to maintain a high level of confidentiality
1-5 years of related experience
Pay Range
$50,000 - $65,000 AnnualThe pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Skills Required
- Associate's or Bachelor's degree or equivalent work experience
- 1-5 years of related experience
- Proficient with MS Office Suite
- Experience working with database applications
- Exceptional telephone demeanor
- Strong interpersonal skills and ability to communicate with customers at all levels
- Attention to detail and adherence to high standards for customer-facing work product
- Ability to maintain a high level of confidentiality
Brown & Brown Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brown & Brown Insurance and has not been reviewed or approved by Brown & Brown Insurance.
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Healthcare Strength — Healthcare offerings are broad, spanning medical/Rx, dental, vision, life, disability, and added programs alongside Lyra access with up to eight no‑cost coaching or therapy sessions for teammates and covered dependents. Breadth extends to fertility/adoption solutions, second‑opinion services, diabetes care, and Medicare advocacy.
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Retirement Support — The 401(k) program includes an employer match up to 4% (100% of the first 3% plus 50% of the next 2%) with immediate vesting. Savings support is positioned as a core element of the total‑rewards package.
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Equity Value & Accessibility — An Employee Stock Purchase Plan is available, and the company emphasizes an ownership mindset with a large share of teammates as shareholders. This creates accessible equity participation alongside retirement savings.
Brown & Brown Insurance Insights
What We Do
Brown & Brown Insurance provides risk management solutions to help protect what our customers value most. Our four business segments offer insurance products and services to businesses and individuals. Our culture is built on integrity, innovation, superior capabilities, and discipline. We view insurance differently and use our experience, carrier relationships, and principled customer focus to deliver first-class service and solutions. Becoming a Brown & Brown teammate introduces you to a career with virtually unlimited possibilities. We think of ourselves as a team, so we have teammates—not employees. We strive to attract people who are competitive, driven, and disciplined. Our unique company culture of meritocracy rewards self-starters and those committed to doing what is best for our customers. We are proud to be certified as a Great Place to Work ®. Brown & Brown has demonstrated a Culture of Caring through dedication to the people and communities we serve. With more than 11,000 teammates in over 300 locations across the US, Canada, Ireland, the UK, Bermuda, and the Cayman Islands, we actively support numerous organizations in the local communities in which we live, work, and play. With a long-standing history of proven success, Brown & Brown is one of the insurance industry’s most powerful and influential leaders, ranked as the fifth-largest brokerage in the US and sixth in the world. You can find us on the NYSE as BRO.
