Top Remote Customer Success Jobs in Providence, RI

The Partner Specialist manages partner policy life cycles, provides customer support, addresses escalated issues, and maintains partner relationships, ensuring high-quality service delivery.

Manage and grow a portfolio of affiliate partnerships, overseeing operations, performance, strategy, and relationship management to ensure client satisfaction and achieve growth objectives.

As a Chat Advocate, you will deliver exceptional customer service through chat interactions, multitasking to manage multiple customer chats simultaneously while ensuring prompt and quality responses.

Develop end-user documentation for the Kustomer platform, create content for support center, and optimize documentation workflows using AI.

Negotiate delinquent accounts on behalf of clients, establish relationships with partners, and manage client finances while focusing on meeting clients' needs.

Responsible for onboarding new customers by implementing POS solutions, configuring hardware and software, conducting training, and ensuring a smooth transition.

Lead a team of Agency Contract Specialists to enhance customer onboarding, resolve escalations, and drive operational excellence while collaborating cross-functionally to improve client satisfaction.

The Account Manager will build client relationships, ensure satisfaction, develop account strategies, analyze data, and contribute to growth and performance targets.

Lead technical discovery and POCs for strategic accounts, advise on architecture, triage issues, and create reusable assets for pre-sales solutions.

The Manager of Demand Generation will develop and implement integrated marketing campaigns to drive revenue growth through various channels including ABM, SEO, and digital marketing. They will manage campaign strategies and cross-functional collaboration, with a focus on analytics and optimization.