Top Remote Customer Success & Experience Jobs in Portland, OR

Lead and scale a team of Mid-Market and Scaled Account Managers focused exclusively on multi-product cross-sell revenue. Own team targets, forecasting, performance management, hiring, account segmentation, playbook development, and executive deal support. Collaborate with Sales, Revenue Operations, Marketing, Product, and Customer Value Management to identify whitespace, improve pipeline, and close complex SaaS expansion opportunities.

Owns Palo Alto Networks customer relationships, driving adoption, usage, licensing, subscription, and operational success. Provides technical guidance, enablement, troubleshooting, account management, and escalation support across Palo Alto Networks solutions. The role manages customer success plans, documentation, support cases, and cross-functional collaboration while helping customers optimize cybersecurity investments and achieve defined outcomes.

Manage client onboarding and ongoing use of an AI-powered prevailing wage compliance platform. Serve as the primary client contact, coordinate subcontractor payroll documentation, track compliance progress, generate reports, identify risks, and collaborate internally on resolutions. Provide platform feedback to improve functionality and user experience. The role requires strong organization, communication, multitasking, independent project management, and willingness to learn compliance processes and software tools.

Own the entire post-sale client lifecycle: onboard customers, review AI-generated compliance documents, deliver updates from regulatory monitoring, run upsell campaigns, retain and expand accounts, and feed product feedback to the founder. Build processes and define client success at an early-stage SaaS startup.

Supports Customer Success Managers and customers through webinar and event coordination, platform customizations, product adoption analysis, content collaboration, and process improvement. The role manages global schedules, supports live virtual events, coordinates with cross-functional teams, launches customer engagement features, and identifies workflow and automation improvements to increase team efficiency and customer value.

Serves as a trusted technical advisor for complex CXone customers from pre-go-live through ongoing adoption and optimization. Manages escalations, troubleshoots contact center environments, coordinates cross-functional resolution, delivers training and presentations, drives retention and customer satisfaction, maintains CRM records, and identifies improvement opportunities. Mentors other TAMs, shares technical best practices, supports process initiatives, and travels up to 25% for customer engagements.

Own end-to-end onboarding, adoption, support, retention, and expansion for enterprise supplier accounts. Configure integrations, guide customers through payment and reporting features, resolve technical and operational issues, monitor account health, identify churn risks, and close upsell opportunities. Maintain account records in Salesforce and Gainsight while contributing to scalable playbooks and process improvements.

Own a portfolio of mid-market healthcare customers using an EHR platform, driving retention, expansion, adoption, and measurable business outcomes. Lead consultative workflow discussions, business reviews, escalations, risk mitigation, renewals, and expansion opportunities. Partner cross-functionally with Product, Engineering, RCM, Support, and Sales while maintaining customer health and forecasting data in Salesforce or another CRM.

Own customer success, retention, renewals, and expansion for 14,000+ unassigned small-business accounts. Build scalable digital engagement programs including email campaigns, webinars, educational content, and self-service renewal workflows. Analyze account health, usage, campaign, NPS, and renewal data to prioritize outreach and mitigate churn. Partner cross-functionally with Marketing, Product, Enablement, and Sales while reporting on portfolio performance and improving digital customer-success playbooks.

Owns post-sale outcomes for enterprise customers, including onboarding, adoption, customer health, renewals, escalations, QBRs, and expansion opportunities. Builds relationships across security, IT, legal, HR, procurement, and executive teams. Guides customers on insider risk, data protection, and security initiatives while coordinating cross-functional delivery, maintaining account health records, and ensuring evidence-based renewal readiness.