Top Remote Customer Success & Experience Jobs in Portland, OR

Serve as the primary technical contact for customers, design scalable solutions, run POCs, provide architecture and troubleshooting guidance, deliver training/workshops, and relay customer feedback to product engineering to drive successful platform adoption.

The role involves managing and optimizing cloud infrastructure, implementing best practices for cloud systems, and developing client relationships.

Guide customers through fast-paced SaaS onboarding: run kickoff and enablement sessions, configure platform settings, train admins/managers/learners, track progress across multiple projects, coordinate with Sales/Customer Success/Support, and drive customer launch and adoption.

Handle inbound calls to educate, empathize with, and retain clients in Beyond Finance hardship programs. Deescalate upset customers, assess financial situations, use the CRM to document interactions, propose customized solutions, and meet retention targets while delivering excellent customer service.

Handle inbound calls to retain clients in Beyond Finance hardship programs by educating, empathizing, de-escalating, analyzing financial situations, using the CRM to document interactions, developing customized retention solutions, and meeting retention targets while delivering excellent customer service.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Manage enterprise law firm clients to drive adoption, retention, and expansion of Eve's legal AI/SaaS products. Lead onboarding, maximize product utilization, generate case studies, inform product roadmap, and maintain high client satisfaction and retention through proactive engagement and strategic upsells.

Manage and grow a portfolio of enterprise ranching customers from pilot to full-scale adoption. Own account success, retention, expansion, executive engagement, forecasting, and cross-functional coordination. Build industry relationships and scalable account strategies while frequently traveling to support customers and drive commercial outcomes.

Provide post-implementation Dynamics 365 Business Central functional and technical services, triage and resolve client tickets, design/configure BC solutions and extensions, run onboarding assessments, document knowledgebase articles, support account management and marketing efforts, and monitor emerging Microsoft/Business Central technologies.

Serve as primary relationship manager for airline clients and vendor couriers in baggage logistics. Oversee day-to-day vendor operations, enforce SLAs, lead QBRs, translate data into insights, handle escalations, and partner with Product and Engineering to implement AI-driven operational improvements.

Act as an advocate for a portfolio of ServiceNow customers to drive adoption, outcomes, and license usage. Ensure technical health, guide cross-functional teams, apply Success Plays, create use cases, manage projects and escalations, and help customers realize maximum value from their ServiceNow investment.