Top Remote Customer Success & Experience Jobs in Portland, OR

Own customer success, retention, renewals, and expansion for 14,000+ unassigned small-business accounts. Build scalable digital engagement programs including email campaigns, webinars, educational content, and self-service renewal workflows. Analyze account health, usage, campaign, NPS, and renewal data to prioritize outreach and mitigate churn. Partner cross-functionally with Marketing, Product, Enablement, and Sales while reporting on portfolio performance and improving digital customer-success playbooks.

Owns post-sale outcomes for enterprise customers, including onboarding, adoption, customer health, renewals, escalations, QBRs, and expansion opportunities. Builds relationships across security, IT, legal, HR, procurement, and executive teams. Guides customers on insider risk, data protection, and security initiatives while coordinating cross-functional delivery, maintaining account health records, and ensuring evidence-based renewal readiness.

Own end-to-end customer success for enterprise accounts: onboarding, implementation, adoption, expansion, and renewals. Ensure customers realize value quickly, configure product and workflows, monitor usage, mitigate churn, drive expansion, advise on HubSpot/Salesforce and GTM stacks, and surface voice-of-customer to Product and Support.

Leads the client onboarding function, manages and mentors the onboarding team, and personally oversees complex implementations. Responsibilities include running kickoff calls, resolving escalations, improving workflows, building scalable onboarding systems and playbooks, leading cross-functional projects, and supporting team hiring and development.

Partner with enterprise customers to deploy conversational agents, optimize their performance, and drive revenue growth through cross-sell opportunities. Focus on integration and user experience.

Leads customer success for Care Delivery accounts across health plans, providers, employers, and partners. Manages account managers, drives retention, renewals, expansion, product adoption, customer governance, executive relationships, implementation tracking, QBRs, and customer advocacy. Standardizes success processes and recruits, trains, and develops the account management team.

Own the post-sales lifecycle for enterprise SaaS customers, leading implementation, onboarding, adoption, workflow optimization, AI enablement, and account health. Design scalable workflows, automations, and AI agents tied to customer outcomes. Manage stakeholder relationships, identify expansion and renewal opportunities, and collaborate with Sales, Product, Engineering, and Support. Use adoption data and account insights to drive measurable business value across a strategic book of business.

Partner with enterprise healthcare customers on post-sale integration and adoption initiatives. Provide guidance on EHR workflows, healthcare data standards, and Redox integration outcomes. Manage success plans, escalations, documentation, customer collateral, and product updates while identifying scalable solutions and expansion opportunities. Collaborate cross-functionally and monitor industry trends affecting healthcare technology customers.

Own relationships across a SaaS client portfolio, serving as the primary contact, driving renewals, retention, adoption, and account expansion. Build stakeholder relationships, understand business goals, resolve challenges, lead renewal and strategic review meetings, maintain account records, and coordinate with internal teams. Track account health, report progress, and communicate expansion opportunities to sales. Requires strong communication, organization, problem-solving, financial, and contract management skills.

Own technical implementations for a portfolio of healthcare customers, translating requirements into implementation plans, guiding setup and validation, documenting progress, and driving onboarding, adoption, and expansion. Act as a trusted technical advisor on healthcare data privacy, communicate with diverse stakeholders, advocate for customer needs internally, and improve scalable implementation processes. The role includes occasional customer and industry event travel.