Top Remote Customer Success & Experience Jobs in Pittsburgh, PA

The Lead Value Engineer at SingleStore engages with clients to understand their needs, presents technical solutions, and validates business outcomes, leveraging extensive experience in database technologies and value-based selling.

As an Account Manager, you will work cross-functionally to support complex customers, build relationships, and provide strategic insights to enhance their experience with WorkOS products.

The Sandbox U Virtual Mentorship Program by Hook pairs mentees with mentors for 10 weeks to develop skills in creative professions.

The Senior Technical Account Manager manages post-sales for Enterprise clients, ensuring customer satisfaction and driving business opportunities through technical and product support, high-level communication, and presentations.

The Account Manager will connect client goals with team execution, manage relationships, oversee project execution, analyze data, handle budgets, and integrate AI tools for performance improvements.

Act as primary technical partner for enterprise customers, troubleshoot complex issues across contact center platforms and integrations, coordinate escalations, leverage AI tools for insights, drive customer outcomes, share feedback with Product/AI teams, mentor peers, and shape AI-augmented support processes.

The role involves enabling partners to build AI Agents on the Cognigy platform through hands-on technical support, workshops, and mentoring on JavaScript and integrations, while collaborating closely with internal teams.

Lead strategic enterprise support for high-value customers, resolve critical escalations across CX platforms, drive AI-augmented support practices, mentor engineers, influence product direction, and ensure customer adoption, retention, and long-term success.

Lead executive relationships at strategic accounts to drive measurable value from Arkestro's predictive procurement platform. Define success metrics, own renewal/expansion motions, design customer engagement and onboarding, identify and remediate at-risk accounts, build advocacy and reference programs, influence product roadmap, and help build the Customer Outcomes function and scalable playbooks across Sales, Professional Services, and Product.

Guide paid clients through post-sale onboarding of Subsplash products, provide consulting and creative direction, teach platform use, quality-review apps, troubleshoot complex issues, and collaborate to improve client experience and adoption.

The Client Success Manager will build client relationships, strategize for goal achievement, monitor campaign performance, and provide insights.

Own a book of high-ARR enterprise accounts as a senior technical success lead: drive adoption, retention, and expansion; align the platform to security and business outcomes; coordinate multi-workstream initiatives; run executive business reviews; enable customers on the Endor Labs platform; proactively manage and escalate risk; capture feedback for Product and Engineering.