Top Remote Customer Success & Experience Jobs in Pittsburgh, PA

Partner with enterprise customers to deploy conversational agents, optimize their performance, and drive revenue growth through cross-sell opportunities. Focus on integration and user experience.

Leads customer success for Care Delivery accounts across health plans, providers, employers, and partners. Manages account managers, drives retention, renewals, expansion, product adoption, customer governance, executive relationships, implementation tracking, QBRs, and customer advocacy. Standardizes success processes and recruits, trains, and develops the account management team.

Own the post-sales lifecycle for enterprise SaaS customers, leading implementation, onboarding, adoption, workflow optimization, AI enablement, and account health. Design scalable workflows, automations, and AI agents tied to customer outcomes. Manage stakeholder relationships, identify expansion and renewal opportunities, and collaborate with Sales, Product, Engineering, and Support. Use adoption data and account insights to drive measurable business value across a strategic book of business.

Partner with enterprise healthcare customers on post-sale integration and adoption initiatives. Provide guidance on EHR workflows, healthcare data standards, and Redox integration outcomes. Manage success plans, escalations, documentation, customer collateral, and product updates while identifying scalable solutions and expansion opportunities. Collaborate cross-functionally and monitor industry trends affecting healthcare technology customers.

Own relationships across a SaaS client portfolio, serving as the primary contact, driving renewals, retention, adoption, and account expansion. Build stakeholder relationships, understand business goals, resolve challenges, lead renewal and strategic review meetings, maintain account records, and coordinate with internal teams. Track account health, report progress, and communicate expansion opportunities to sales. Requires strong communication, organization, problem-solving, financial, and contract management skills.

Own technical implementations for a portfolio of healthcare customers, translating requirements into implementation plans, guiding setup and validation, documenting progress, and driving onboarding, adoption, and expansion. Act as a trusted technical advisor on healthcare data privacy, communicate with diverse stakeholders, advocate for customer needs internally, and improve scalable implementation processes. The role includes occasional customer and industry event travel.

Manages relationships with national accounts to maintain customer satisfaction, drive SaaS platform adoption, retain revenue, and grow existing business. Responsibilities include client communications, training, account reviews, renewal support, CRM documentation, revenue tracking, and collaboration with regional, marketing, product, and operations teams. The role also develops customer stories and helps clients and colleagues understand Impel solutions.

Manage complex customer issues, triage support activity, and coordinate escalations across Client Engagement, Product, Engineering, and project teams. Analyze tickets and feedback to identify trends, risks, process gaps, and product opportunities. Improve support operations through documentation, dashboards, workflows, routing logic, playbooks, and feedback loops. Serve as a customer advocate while supporting strategic initiatives and strengthening handoffs, prioritization, and operational decision-making.

Manages complex employee benefits client portfolios, leading renewals, compliance, plan analysis, strategic recommendations, quarterly business reviews, communications, and issue resolution. Builds long-term client relationships, coordinates internal and third-party teams, oversees deliverables, resolves escalated billing and coverage issues, mentors colleagues, and drives process improvements. Requires advanced employee benefits expertise, strategic consulting ability, executive presentation skills, and strong account management experience.

Own technical and strategic success for complex enterprise accounts post-sale. Lead deployments, integrations, governance approvals, escalations, strategic reviews, and expansion opportunities while coordinating customers, Product, Engineering, Sales, Support, and external technology teams. Translate customer requirements into success plans and product insights, manage technical risks, influence roadmap direction, and mentor Customer Success colleagues. The role requires substantial cybersecurity expertise, enterprise SaaS experience, executive communication, and ownership of complex customer outcomes.