Top Remote Operations & Support Jobs in Philadelphia, PA

The Technical Implementation Manager coordinates the client implementation process, leading discovery sessions, designing solutions, training teams, and ensuring successful project execution across multiple stakeholders.

Lead strategy and operations for Airbnb's ticketing business, owning supply activation, tickets sold, GBV, and guest experience. Drive cross-functional priorities with product, marketing, supply, finance, and partnerships using market intelligence, financial modeling, and growth levers to scale the business.

Provide remote customer support via phone, email, and chat. Resolve inquiries, process orders/returns, maintain accurate customer records, and meet quality and satisfaction targets while using company systems.

Own and operate monthly commission processes, design and administer comp plans and SPIFs, draft compensation policy, manage commission tooling implementations, resolve disputes, and produce compensation analytics and reporting to ensure fair, scalable GTM incentives.

Support and guide providers through state, district, and organizational compliance processes; maintain accurate provider records and internal systems; research compliance requirements; create provider resources; serve as compliance point of contact and provide cross-functional support to Clinical, Finance, and Business Operations.

Lead analysis, design, and implementation of business processes to improve ERP-driven operations. Identify inefficiencies, model current/future processes, collaborate with IT/HR/Finance/Operations, test ERP changes, deliver training, maintain SOX reporting, resolve help desk tickets, and drive continuous process improvement.

Manage partnerships and sales operations by owning CRM data and reporting, coordinating partner onboarding and activations, building SOPs and automations, tracking partner performance, and supporting sales outreach and pipeline management to ensure flawless execution and scalable processes.

Lead ERP implementation and optimization for project and product cost management in a capital equipment environment. Map and redesign processes, gather requirements, configure functional modules, perform data migration and testing, recommend out-of-the-box vs custom solutions, produce training and change management materials, and support end-user adoption.

Own and lead RMI's Salesforce ecosystem: drive CRM strategy, integrations (Workday, APIs, Azure), platform administration, data hygiene, reporting, vendor management, governance, user adoption, and cross-functional delivery to support fundraising, programs, finance, and operations.

Manage comprehensive domestic and international group travel arrangements using Sabre GDS, enforce client policies, book preferred suppliers and charters, handle event accounting and billing, provide customer service and issue resolution, negotiate group contracts, and support meetings/events teams including on-call coverage for large groups.