Top Remote Operations & Support Jobs in Philadelphia, PA

Leads regional strategy and operational performance across AoPS Academy campuses in the Western region. Oversees educational quality, growth objectives, financial performance, staffing, leadership development, campus launches, and cross-functional collaboration. The role monitors KPIs, manages budgets and margins, resolves escalated issues, and supports campus leaders while traveling frequently within the region.

Provides frontline IT and systems support, resolving help desk requests, account and access issues, device and application problems, and HubSpot CRM questions. Administers user onboarding, offboarding, permissions, audits, documentation, and compliance workflows. The role also develops self-service resources, delivers training, improves processes, supports automation, and explores AI applications for workflow optimization and CRM data hygiene.

The Business Operations Lead will drive cross-functional initiatives, redesign workflows, manage pricing strategy, and establish operational processes to enhance company efficiency and scalability.

Owns the full recovery lifecycle across a 20-state residential portfolio, reducing eviction costs through early intervention, collections, alternative resolutions, and efficient legal processes. Leads recovery teams, manages attorney and legal vendor performance, defines KPIs, improves workflows, and partners cross-functionally on compliance, financial accuracy, staffing, and risk. The role requires strong property management, collections, eviction, landlord-tenant law, multi-state compliance, analytical, operational, and leadership expertise.

Own and automate employee joiner, mover, and leaver processes across HR, identity, collaboration, ticketing, and SaaS platforms. Administer Okta, Jira Service Management, Google Workspace, Atlassian, Slack, and Zoom; build Python, API, orchestration, and AI-assisted workflows with strong security controls. Manage SaaS and non-human identities, licenses, audit evidence, and automation governance while partnering cross-functionally to improve service delivery and reduce manual effort.

Leads CRM, marketing systems, automation, data quality, funnel analytics, lead routing, attribution, and audience development. Partners with marketing, sales, product, engineering, clinical, analytics, and payor teams to improve commercial workflows and application conversion. Manages a CRM Administrator, supports territory managers, uses AI to identify campaign opportunities, and provides reporting for payor negotiations. The role is fully remote with periodic in-person retreats.

Leads strategy, operations, and outcomes for escalations, back office operations, credit reporting, and social media support. Builds scalable processes, metrics, tooling, analytics, and outsourced team models; implements AI-enabled solutions; partners with Risk, Compliance, Legal, Tech, Product, and Engineering; and drives root-cause improvements and regulatory adherence.

Supports major gift fundraising through prospect research, wealth screening, relationship mapping, donor briefings, stewardship tracking, CRM management, portfolio coordination, moves management, and administrative support for frontline fundraisers. Uses data, AI, and technology tools to identify donor opportunities and improve fundraising efficiency while maintaining confidential information. Reports to the Chief Advancement Officer and travels up to 10%, including to the annual National Speech and Debate Tournament.

Provide virtual and executive assistant support to coaches, consultants, and entrepreneurs. Responsibilities involve using email, web browsers, Microsoft Office, Google Workspace, and social media; typing efficiently; organizing tasks and digital files; learning quickly; adapting to changing needs; and taking initiative in a remote work environment.

Handle product, billing, refund, bug, and feature-request inquiries for Meshy users. Resolve complex subscription disputes, improve billing policies and support procedures, coordinate with Product, Engineering, Finance, Growth, and Customer Success, and identify recurring issues. Create Help Center content and Intercom automations, analyze ticket trends, and own the Eastern Time support window in a globally distributed support team.