Top Remote Operations & Support Jobs in Philadelphia, PA

Lead and scale a new Customer Support function: build processes, SLAs, ticket routing, knowledge base, and KPIs. Manage a small support team, create dashboards, handle escalations, partner cross-functionally to drive product fixes, and use data to improve team performance and customer experience.

Support underwriters on property accounts by collecting and reconciling submissions, setting up accounts, inputting rating and reinsurance data, producing quotes and binders, issuing policies/endorsements, performing quality checks, ordering/analyzing risk and catastrophe reports, and handling broker service requests.

Provide hands-on cloud and system administration, monitoring, and 24x7 operational support. Detect, triage, and escalate incidents, coordinate cross-team response, restore services, maintain observability, automate routine tasks, and contribute to post-incident reviews and continuous improvement within a VA mission environment.

Lead and scale end-to-end operations for a global talent platform, covering sourcing and matching, contractor lifecycle management, payments and compliance, and support operations. Partner with Product, Data, Legal, and Finance to build automated, metrics-driven workflows and systems that improve onboarding, allocation, payment accuracy, and issue resolution at scale.

Own the end-to-end order lifecycle for APAC sales: forecasting, CRM/ERP management, product configuration, order-to-deployment coordination, production scheduling, and cross-functional readiness to ensure accurate execution, on-time delivery, and revenue realization.

Lead end-to-end member and customer experience across Care, Customer Success, and Print/Ship Operations. Set multi-year operating model, own budget and unit economics, build and manage leadership teams, drive service levels and fulfillment throughput, manage vendor strategy, own technology and analytics roadmaps, and represent the function in executive reviews, client QBRs, and new business pursuits.

Senior technical owner for enterprise support: reproduce and resolve complex issues end-to-end, define SLAs/severity/escalation, hand off clear tickets to engineering, build KB and onboarding, and synthesize product feedback.

The Technical Implementation Manager coordinates the client implementation process, leading discovery sessions, designing solutions, training teams, and ensuring successful project execution across multiple stakeholders.

Lead strategy and operations for Airbnb's ticketing business, owning supply activation, tickets sold, GBV, and guest experience. Drive cross-functional priorities with product, marketing, supply, finance, and partnerships using market intelligence, financial modeling, and growth levers to scale the business.

Provide remote customer support via phone, email, and chat. Resolve inquiries, process orders/returns, maintain accurate customer records, and meet quality and satisfaction targets while using company systems.