PCS US Order Management Specialist- Waukesha, WI (Hybrid)

Posted 25 Days Ago
Be an Early Applicant
Hiring Remotely in USA
Remote or Hybrid
Senior level
Artificial Intelligence • Healthtech • Analytics • Biotech
The Role
Manage PCS orders from entry through cash collection, ensuring order quality, contract compliance, pricing accuracy, backlog integrity, delivery dates, shipping, and billing instructions. Coordinate with field teams, regional stakeholders, and shared services on order changes and transfers. Resolve accounts receivable disputes, support cash collection, report order modifications, and drive continuous improvement through standard work, Lean, and Six Sigma initiatives.
Summary Generated by Built In
Job Description SummaryThis Order Management Specialist ensures order quality, order integrity, and contract compliance from entry through to cash collection. This will be a hybrid position that will require to come into the office one day a week. At GE HealthCare, our machines, our software, our solutions, our services, and our people make a genuine difference to medical professionals and patients all over the world. That’s because we never lose sight of what healthcare really needs—the human touch.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job DescriptionEssential Responsibilities:
  • Plan and proactively manage the entire lifecycle of PCS orders—from entry to cash collection—ensuring contractual and compliance requirements are met.

  • Maintain clear and timely communication with field teams, regional stakeholders, and shared services to ensure smooth order execution.

  • Oversee Order Entry processes, including quotation review, pricing validation, and contract documentation verification, per standard work, as necessary to meet business contract rules and requirements.  Maintain order backlog quality and tracking for continued compliance to contractual requirements.

  • Work collaboratively with our shared service team members processing Change Order Management processes effectively, efficiently, and compliantly to standard work and contract.  Track and report out to OTR leadership, and regional teams on all modifications to contracts/orders (including Change Order, Phase In/Phase Out, Locally Sourced Inventory, Construction, etc.) via standard work tracking tools.

  • Optimize Sales transfers.  Assist in the resolution of Accounts Receivable cash collection issues and disputes on assigned orders. Drive continuous process improvements, leveraging shared service support where appropriate.

  • Confirms customer requested delivery date and plans to ensure backlog management is maintained per standard work instructions and alerts. Own and update timely key dates using local operating mechanisms and reports.

  • Provide shipping and billing instructions in accordance with contract terms and conditions.

  • Continuous Improvement: Actively participate in and drive continuous process improvement exercises, standard work development and enhancement, and engage in business Lean, 6-Sigma efforts.

Qualifications/Requirements:
  • Bachelor’s degree is preferred

  • Associate’s degree with 5 years of experience, or

  • High School Diploma with 15 years of experience

Desired Characteristics:
  • Ability to work in a fast-paced environment.

  • Strong prioritization, multitasking, and critical thinking skills.

  • Proactively follow up on open issues, with strong critical thinking and communication skills.

  • Basic accounting skills and attention to detail. Current or previous experience in a project management, customer relations or order management role.

  • Previous experience supporting a Sales or Service team.

  • Proven ability to build relationships with remote colleagues. Demonstrated aptitude and success in fostering solid, value-based relationships with internal and external customers.

  • Ability to work extended hours & weekends during peak times of the year which are the last 2 weeks of the following months: March, June, September, and December.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No

Skills Required

  • Bachelor's degree
  • Associate's degree and 5 years of experience
  • High school diploma and 15 years of experience
  • Experience in project management, customer relations, or order management
  • Experience supporting a Sales or Service team
  • Basic accounting skills
  • Ability to work extended hours and weekends during quarterly peak periods
  • Ability to work onsite in Waukesha, Wisconsin one day per week

GE Healthcare Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GE Healthcare and has not been reviewed or approved by GE Healthcare.

  • Healthcare Strength — Healthcare coverage is portrayed as comprehensive, including medical, dental, and vision options with HSA-eligible choices and preventive care coverage. Mental health and well-being support programs are also emphasized as part of the overall package.
  • Retirement Support — Retirement support is described as meaningful, with a 401(k) match and additional programs such as student-loan matching in some descriptions. Legacy pension and retiree medical obligations for certain closed groups also signal continued support for long-tenured populations.
  • Strong & Reliable Incentives — Variable and role-linked earning opportunities appear attractive in some job families, including high on-target earnings potential in certain sales roles. Additional role-based perks like company cars and travel-related reimbursements further increase the perceived value of total rewards in those positions.

GE Healthcare Insights

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The Company
HQ: Chicago, IL
50,282 Employees
Year Founded: 1892

What We Do

Every day millions of people feel the impact of our intelligent devices, advanced analytics and artificial intelligence. As a leading global medical technology and digital solutions innovator, GE Healthcare enables clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by its Edison intelligence platform. With over 100 years of healthcare industry experience and around 50,000 employees globally, the company operates at the center of an ecosystem working toward precision health, digitizing healthcare, helping drive productivity and improve outcomes for patients, providers, health systems and researchers around the world. We embrace a culture of respect, transparency, integrity and diversity.

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