Top Remote Operations & Support Jobs in Philadelphia, PA

Provide B2B client support by answering inquiries via phone and electronic channels, managing workflows, navigating multiple databases, resolving problems, recommending process improvements, and maintaining/growing client relationships. Work Monday–Friday on Hawaii time with required training hours.

Lead Americas corporate travel program strategy and operations, managing vendors, costs, compliance, traveler experience, and regional policy localization. Partner with Finance, HR, Procurement, Security, and stakeholders to drive savings, supplier adoption, risk management, and program governance.

Manage, investigate, and resolve attorney-represented auto and homeowner bodily injury claims. Evaluate coverage, liability, and damages; coordinate with counsel, attend trials/hearings, ensure reserves, identify subrogation and fraud, communicate with claimants, and maintain file security and reporting.

Provide global customer support via ticketing and calls, troubleshoot technical and product issues, validate escalations, participate in incident management, collaborate with internal teams, document and improve processes, cover on-call shifts, and meet SLAs and departmental OKRs.

As Sr Manager of Customer Experience Operations at GitLab, you will lead operations teams, partner across departments, and drive process improvements in customer success and financial operations.

Lead GitLab's pipeline growth strategy and operating cadence to drive predictable, scalable pipeline and revenue outcomes. Partner cross-functionally to set targets, capacity plans, and program mix; define global pipeline standards, hygiene, and taxonomy; run pipeline reviews and governance; and deliver analytics, dashboards, and recommendations to improve forecast accuracy, conversion, velocity, and execution quality across inbound, outbound, partner, and expansion motions.

Lead and scale HiBob's payroll services across the US and UK, owning strategy, execution, customer satisfaction, revenue/P&L, and operational excellence. Build repeatable services motions, improve implementation quality and speed, partner cross-functionally, leverage AI/automation, and develop a high-performing payroll services organization to drive retention and growth.

Lead and coach a team of premium audit auditors and outreach specialists, manage daily workloads and scorecards, handle escalations, coordinate cross-functional handoffs, review audit documentation for quality and SOP adherence, train staff on systems, and drive process improvements and operational initiatives.

Director of Premium Audit responsible for leading departmental transformation and operational excellence, developing strategies, managing teams, and overseeing audit processes in alignment with business objectives.

Lead and execute enterprise IT strategy and operations for a remote-first environment. Oversee infrastructure, networking, endpoints, identity, SaaS, cybersecurity, AI governance, disaster recovery, vendor management, budgets, and staff development while enabling secure AI adoption and operational automations.

Lead strategy and operations for Rula's psychiatry business: define long-term growth plans, evaluate new service and business opportunities, build financial models and LTV analyses, and drive cross-functional pilots and scalable initiatives while influencing executive stakeholders.

Lead technical onboarding and integrations for media and client partners: configure APIs and postbacks, validate XML/JSON payloads, diagnose and resolve integration issues, conduct QA and launch readiness, maintain technical documentation, and standardize onboarding workflows while coordinating with Product, Engineering, Analytics, and Operations.