Top Remote Operations & Support Jobs in Philadelphia, PA

Provide remote administrative and clerical support: schedule virtual appointments, prepare and distribute reports and internal communications, maintain filing systems and databases, update policies, and assist managers with administrative projects to ensure smooth daily operations.

Create technical training content (videos, slide decks, e-learning, and hands-on labs) for Delinea's Identity Security product suite. Script, record, and edit training videos; design polished presentation decks; build and test hands-on labs; support certification tracks; collaborate with SMEs and cross-functional teams; and iterate content using learner feedback and performance data.

Provide Tier I, client-facing support for healthcare customers via email, chat, text, and phone during scheduled hours. Triage and escalate tickets, coordinate internal follow-ups, contribute process-improvement ideas, and serve as a trusted resource for clinicians and system administrators. Entry-level role with growth potential.

Lead Technical Support Engineer owns resolution of high‑impact escalations, performs advanced troubleshooting of cloud telephony/VoIP systems, analyzes SIP/WebRTC call flows and carrier traces, coordinates across Engineering/Product/Carriers, and mentors support engineers. Drives documentation, runbooks, incident response, and continuous improvement to improve product reliability and customer experience.

Own and improve driver supply quality programs for Curri's top customers. Manage external BPO team, build SOPs and training, investigate root causes with Growth, track metrics using spreadsheets and SQL, and drive measurable improvements in account delivery quality.

Lead CVR customer support strategy and operations, managing geographically dispersed teams to deliver case management, operational excellence, budgets, hiring, training, and cross-functional initiatives. Drive KPI measurement, continuous improvement, product feedback, and talent development to improve dealer, DMV, lender, insurer, and consumer outcomes.

Provide high-touch remote executive support: manage inboxes and complex calendars, coordinate meetings and travel, prepare presentations and reports, maintain CRMs and project tools, conduct research, draft communications, handle confidential information, and proactively own client satisfaction as an independent contractor.

Manage non-licensed real estate transaction tasks from contract to close: track deadlines, ensure compliance documentation, organize transaction details, communicate with agents/clients/third parties, process transaction expenses and commission invoices, resolve discrepancies, and provide end-to-end transaction coordination to ensure timely, accurate closings and payouts.

Provide high-level administrative and project-management support to 2–4 VPs and the board: manage complex calendars and travel, build AI-enabled admin workflows, triage communications, handle expense/signature requests, and serve as backup to other EAs to ensure continuity.

Lead global end-user IT support strategy, vendor management, and service delivery. Ensure consistent, high-quality service desk, desktop, and endpoint operations, drive ITIL-based processes, automation, CSAT improvement, and continuous service improvement while partnering with business leaders and suppliers to align support with business objectives.