Top Remote Operations & Support Jobs in Philadelphia, PA

Lead a Service Desk team supporting external financial clients; manage daily support operations, escalations, SLAs, and client communications; partner with engineering on incidents and continuous improvement; provide hands-on technical leadership across monitoring, integration, and database tools.

Lead and manage a remote US IT support team to deliver high-quality technical support. Oversee daily operations, SLAs, ticket triage, knowledge base, training, metrics reporting, and escalation for complex issues while coordinating cross-functional initiatives and adopting industry best practices to improve customer satisfaction.

Adjudicate and process supplemental insurance claims end-to-end: intake, eligibility verification, coverage analysis, payment distribution and lost-check resolution. Communicate with claimants and partners, apply claim management strategies, and support continuous improvement.

The Principal GTM Systems Manager will oversee the revenue tech stack, ensuring reliability and optimization while supporting cross-functional initiatives and new project implementations within revenue operations.

Provide high-trust executive support to multiple C-suite leaders: manage complex calendars, travel, meeting prep, correspondence, expense reporting, and confidential materials. Coordinate leadership meetings, offsites, onboarding, and vendor relationships; track action items and partner cross-functionally to streamline executive operations and improve efficiency.

Provide frontline technical support via phone, email, and chat. Troubleshoot and resolve common platform issues, document cases in Salesforce, escalate complex problems to Tier II, educate customers on features, and contribute to knowledge base improvements.

Provide technical phone support and training for FA2 and Prosoft, build AI agents/chatbots using RAG, identify revenue opportunities, report progress to the Manager, and apply payroll/AP/accounting knowledge where relevant. Requires strong communication, listening, analytical, and customer-focused skills.

Own end-to-end Shopify DTC operations: manage customer experience, order fulfillment, store accuracy, SOPs, automations, compliance, and weekly performance reporting to reduce tickets, reships, and operational errors.

Oversee state insurance filing activities to ensure product regulatory compliance. Review state requirements, draft and revise policy forms, manage filings (SERFF and others), coordinate with cross-functional teams, serve as regulator liaison, maintain filing documentation and governance, support audits and market conduct exams, and ensure systems accurately reflect filing status to enable timely approvals and minimize regulatory risk.

Provide day-to-day IT support for a globally distributed AI company: triage help-desk tickets, provision and ship laptops, manage Google Workspace, enforce endpoint security and device compliance, run onboarding/offboarding, maintain SaaS seat/license management, support office networking/AV, write runbooks, and contribute to security, infrastructure, and automation projects as the first EMEA IT hire.