Top Remote Operations & Support Jobs in Philadelphia, PA

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Manage revenue operations across Sales, Marketing, and Customer Success. Administer Salesforce and GTM systems, maintain data quality, build executive reporting, support forecasting and territory planning, improve lead routing and lifecycle processes, manage customer success reporting, operate deal desk workflows, and automate revenue processes using AI and other tools.

Owns the full lifecycle of client incidents and support requests for Digital Asset products. Responsibilities include triaging complex application and business-flow issues, resolving incidents, advising clients on installation and deployment, documenting solutions, escalating unresolved problems to engineering teams, and participating in a global 24/7/365 on-call rotation. The role requires troubleshooting across cloud infrastructure, applications, databases, operating systems, blockchain networks, and distributed ledgers while maintaining strong customer communication.

Owns the end-to-end development, testing, launch, monitoring, and maintenance of Gainsight CSP playbooks, health rules, and human handoff alerts. Partners with lifecycle marketing, Customer Success, and RevOps on data architecture, integrations, quality standards, documentation, and troubleshooting. The role ensures scalable, accurate, auditable customer lifecycle automation and serves as the Gainsight subject matter expert for Customer Marketing initiatives.

Leads a regional, multi-team customer support organization, ensuring high-quality service, SLA and KPI performance, effective escalations, critical incident resolution, and customer communication. Partners with Product, Engineering, and executive leadership to address recurring issues, improve processes, implement tools, and align regional execution with global strategy. Oversees managers, operational governance, performance reporting, and continuous improvement.

Provides Sales and Revenue Operations support by processing orders, administering Salesforce and CPQ platforms, monitoring forecasts, building reports and dashboards, improving sales processes, ensuring data integrity, and advising cross-functional stakeholders. The role also develops Salesforce enhancements, resolves process bottlenecks, trains field teams, documents workflows, and applies AI tools to improve analysis, reporting, and documentation.

Supports daily operational processes, materials management, workflow development, quality checks, vendor relationships, and audit documentation. Designs and improves processes, tracks issues and projects, develops user and system management protocols, and uses healthcare data analytics to drive operational improvements. The role also coordinates cross-functional work, prepares reporting and training resources, and presents operational matters to management.

Leads the central IT organization responsible for network infrastructure, hardware, software, and enterprise services. Manages IT teams, executes departmental strategies, develops business plans, resolves complex business problems, and partners with senior leaders to advance the organization’s technology vision and strategy. Accountable for team performance, financial outcomes, and long-term operational direction.

Provides first-level customer support for account, billing, connectivity, and basic technical issues. Handles inbound calls, troubleshoots Tier I problems, documents interactions, updates customer records, upsells services, meets performance metrics, and escalates complex matters. Requires strong communication, problem-solving, computer, and multitasking skills, along with availability for variable shifts, overnights, weekends, holidays, and mandatory virtual training.

Provides escalation-level technical support for Routeware’s waste-management platforms. Investigates data integrity issues using SQL Server and MySQL, develops reports, identifies root causes, troubleshoots fleet hardware and software integrations, documents escalations in Jira, and maintains internal investigation tools and references.