Top Remote Operations & Support Jobs in Philadelphia, PA

Manage low- to mid-level auto and general liability claims under supervision: confirm coverage, determine compensability, establish reserves, authorize payments within limits, communicate status to stakeholders, adhere to client/carrier guidelines, and support complex claims and team projects as needed.

Provide multi-channel customer support via email, chat, and phone; update customer records in internal systems; troubleshoot and resolve inquiries; collaborate to improve processes and customer satisfaction.

Supervise underwriting support staff processing new and renewal insurance policies, manage scheduling, training, performance, and disciplinary actions. Serve as primary contact for procedures, review and approve correspondence, oversee database inputs, assist with complex operational issues, coordinate with accounting on cancellations, and implement process improvements to meet quality and policy standards.

Lead and scale a patient experience/customer service team across phone, chat, and email. Own hiring, onboarding, performance management, QA, escalations, staffing, training, reporting, and cross-functional partnership to resolve systemic patient issues while ensuring HIPAA-compliant handling of PHI.

Provide first-line remote technical support to students and parents for devices and learning platforms via email, chat, ticketing, and phone. Troubleshoot hardware/software/connectivity across Mac, Windows, iOS, and Chromebooks, escalate complex issues, maintain knowledge base articles, and report on ticket volume and trends. Weekend coverage and clear written communication required.

Handle escalated inbound calls and provider communications, research payer systems for refund/claim questions, log and return voicemails, monitor email/chats, escalate issues, meet quality/productivity standards, and comply with HIPAA.

Hands-on leader owning CRM (Salesforce) and commercial systems roadmap, managing platform development/configuration, integrations, and vendor delivery. Leads a small team of admins/analysts, coordinates cross-functional stakeholders, oversees release management, documentation, training, and pilots AI use cases to improve sales effectiveness and commercial operations.

Owner-operator role to build and run core operational domains for rapid market expansion. Diagnose chaotic problems, design processes, tooling, metrics, and documentation, deliver measurable improvements, hand off systems, and repeat. Work directly with leadership with real operating authority toward GM-level ownership.

Consult with clients to craft personalized itineraries, research destinations and accommodations, manage bookings and updates using booking platforms, provide responsive customer service, resolve issues, and stay current on travel policies and trends.

The CEO will lead a restaurant organization, responsible for strategic direction, operational oversight, financial performance, and fostering a strong culture across all locations.