At DYOPATH, we're looking for a Supervisor, Network Operations Center (NOC), who is passionate about developing people, driving operational excellence, and leading through high-impact situations.
This isn't a role where you'll spend all day reviewing tickets and approving schedules.
You'll be entrusted with leading a team of talented engineers, guiding critical incident response efforts, improving processes that directly impact clients, and helping shape the future of our Network Operations Center.
Whether you're a seasoned NOC leader looking for your next challenge or a high-performing NOC Lead ready to step into people leadership, we'd love to talk.
Role Details- Title: Supervisor, Network Operations Center
- Location: Remote
- Schedule: Monday–Friday, standard business hours
- Availability: Occasional after-hours support for incidents or escalations
- Travel: Periodic, based on client and business needs
- Salary Range: $115,000 – $120,000
The DYOPATH NOC is at the heart of delivering exceptional service to our clients. As Supervisor, NOC, you'll play a pivotal role in:
- Leading and developing a team of network and systems professionals
- Coordinating responses during major incidents and service disruptions
- Improving operational processes and service delivery standards
- Ensuring clients receive world-class support and communication
- Helping build a culture of accountability, collaboration, and continuous improvement
Your decisions will directly influence client experience, team performance, and operational success.
What the Supervisor, NOC, Will DoLead and Develop Your Team
- Coach, mentor, and support NOC engineers
- Conduct regular one-on-one meetings and performance discussions
- Assist in onboarding and developing technical talent
- Foster a culture focused on teamwork, accountability, and growth
Drive Operational Excellence
- Oversee day-to-day NOC operations
- Ensure service level agreements (SLAs) are met
- Manage workload distribution and team coverage
- Monitor performance metrics and identify opportunities for improvement
Lead Through Critical Events
- Act as a primary escalation point for complex issues
- Coordinate technical resources during major incidents
- Provide clear communication to clients and leadership
- Lead post-incident reviews and continuous improvement efforts
Improve and Build
- Enhance runbooks, processes, and documentation
- Identify opportunities for automation and efficiency
- Partner with leadership to strengthen operational maturity
- Help shape the future direction of the NOC
We're looking for someone who enjoys solving problems, developing people, and improving how things work. You may be an excellent fit if you:
- Have experience leading or mentoring technical teams
- Thrive during high-pressure incidents and escalations
- Enjoy building processes and driving operational improvements
- Communicate confidently with both engineers and business leaders
- Take ownership and inspire others to do the same
- Believe strong teams are built through coaching, trust, and accountability
Qualifications
Required
- 5+ years of NOC, infrastructure operations, or related IT experience
- Experience serving in a lead, supervisory, or management capacity
- Experience managing incidents and escalations
- Strong understanding of networking, systems, and service operations
- Ability to communicate effectively with technical and non-technical audiences
Preferred
- Experience in an MSP or multi-client environment
- ITIL knowledge or certification
- Industry certifications such as:
- CCNA / CCNP
- Network+
- ITIL Foundation
- Azure Network Engineer
- AWS Networking Certifications
Why DYOPATH?
At DYOPATH, we're committed to helping our employees grow professionally while delivering exceptional service to our clients. As the Supervisor, NOC, you'll find:
- ✅ Opportunities to grow your leadership career
- ✅ Exposure to diverse technologies and client environments
- ✅ A collaborative team that supports learning and development
- ✅ High visibility with technical and business leadership
- ✅ The opportunity to make a measurable impact every day
Looking to Take the Next Step?
If you're currently a NOC Lead, Senior Engineer, Technical Team Lead, or Operations Leader who's ready to expand your influence and grow into a broader leadership role, we encourage you to apply.
Come help us build a world-class NOC while growing your own career along the way. Apply today and let's get started.
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Skills Required
- 5+ years of NOC, infrastructure operations, or related IT experience
- Experience serving in a lead, supervisory, or management capacity
- Experience managing incidents and escalations
- Strong understanding of networking, systems, and service operations
- Ability to communicate effectively with technical and non-technical audiences
- Experience in an MSP or multi-client environment
- ITIL knowledge or certification
- CCNA or CCNP certification
- Network+ certification
- ITIL Foundation certification
- Azure Network Engineer certification
- AWS Networking certification
What We Do
DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions that are grounded in accountability resulting in exceptional customer service. With locations in Houston, TX and Chicago, IL, we help our clients focus on what they do best by providing unparalleled support and services. Rob Koch, CEO of Single Path (founded 2003) and Chuck Orrico, CEO of DYONYX (founded 1996) created the opportunity to drive more value in the organizations they created by merging to form DYOPATH on March 1, 2020. By bringing together two industry leaders, the merger created one of the largest privately held MSPs in the US today. DYOPATH helps organizations across all industries manage their risk, technology and people more effectively with an unparalleled delivery of exceptional customer service.
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