FXAIR, a leader in the private jet charter industry, is offering an opportunity to join our unique organization. With the headquarters in New York City, FXAIR is a well-known and respected brand delivering a premium service product at the forefront of the industry.
FXAIR is looking for Client Experience Advisors to join our dynamic and growing Client Experience Team. You will be part of the ‘mission control’ in our high-tech business and will be responsible for ensuring all flights go as smoothly as possible. The successful candidate reports into the Vice President of Operations and will gain fantastic experience improving processes and being the focal point of the company for our VIP customers and key suppliers.
What you will do…
- Represent the company as the main point of contact for customers and suppliers to organize seamless operation of customer trips
- Communicate with clients from booking to trip completion
- Confirm pre-flight details with operators
- Communicate changes to the flight itinerary
- Offer and manage additional customer services
- Complete, review and confirm pre-flight documentation
- Utilize a wide range of industry and aviation software including Air Traffic Control systems
- Follow customer flights and obtain and resolve post-flight feedback
- Request customer reviews
- Liaise with all departments within FXAIR to improve company efficiency
- Ad-hoc support to our sales team when necessary
Successful candidates have…
- Private Aviation experience preferred
- Professional phone and written communication skills
- Outstanding customer service skills
- Advanced computer skills
- Ability to absorb and enjoy new responsibilities
- Ability to work under pressure, remain calm and prioritize tasks
- Detail-oriented focus
- Flexibility and creativity – we are an entrepreneurial team!
- Confidence working in a dynamic fast-paced atmosphere
- The ability and desire to engage individuals with a positive approach while working towards individual goals and contributing in a team environment
What You Will Receive From Us…
Competitive salary, paid time off, 401K, health/dental/vision/FSA, long-term and short term disability insurance, life and AD&D insurance, tuition reimbursement, a contemporary work environment in our New York office, a tremendous amount of responsibility and autonomy, dedicated co-workers, and the satisfaction of knowing you are part of our global-leading charter service.
FXAIR is an equal opportunity employer. We embrace people of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status.
This job description is a guideline for hiring, promotion and an overview of responsibilities for existing employees. It is not meant to be all-inclusive and management reserves the right to change duties and responsibilities at any time.
Skills Required
- Private aviation experience
- Professional phone and written communication skills
- Outstanding customer service skills
- Advanced computer skills
- Ability to learn and take on new responsibilities
- Ability to work under pressure, remain calm, and prioritize tasks
- Detail-oriented focus
- Flexibility and creativity
- Confidence working in a dynamic, fast-paced atmosphere
- Ability to engage individuals positively while pursuing individual goals and contributing in a team environment
Flexjet Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Flexjet and has not been reviewed or approved by Flexjet.
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Retirement Support — Retirement benefits include a dollar-for-dollar 401(k) match up to 6%, with pilots eligible for added company retirement contributions and a deferred compensation program that begins after year three. Feedback suggests these features lift total retirement value beyond base pay for pilots and certified technicians.
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Wellbeing & Lifestyle Benefits — Pilot work rules emphasize home basing across 115+ domiciles, company-paid positioning on scheduled days, no reserve or calls on days off, and the ability to keep hotel and airline points. A high per diem and company-paid training further support day-to-day quality of life.
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Pay Growth & Progression — Pay is considered to have improved for pilots in 2024+, with first-year totals rising and base pay viewed as good relative to some Part 135 operators. Feedback suggests several non-flying roles track at industry standard or slightly above, aligning with local market medians.
Flexjet Insights
What We Do
Flexjet first entered the fractional jet ownership market in 1995. Flexjet offers fractional jet ownership and leasing. Flexjet’s fractional aircraft program is the first in the world to be recognized as achieving the Air Charter Safety Foundation’s Industry Audit Standard, is the first and only company to be honored with 21 FAA Diamond Awards for Excellence, upholds an ARG/US Platinum Safety Rating and is IS-BAO compliant at Level 2. Flexjet’s fractional program fields an exclusive array of business aircraft—some of the youngest in the fractional jet industry, with an average age of approximately six years. In 2015, Flexjet introduced Red Label by Flexjet, which features the youngest fleet in the industry, flight crews dedicated to a single aircraft and the LXi Cabin Collection of interiors. To date there are more than 40 different interior designs across its fleet, which includes the Embraer Phenom 300, Challenger 350, the Embraer Legacy 450 and Praetor 500, Global Express, the Gulfstream G450, G500, G650 and G700, and the Aerion AS2 supersonic business jets. Flexjet is a member of the Directional Aviation family of companies. For more details on innovative programs and flexible offerings, visit www.flexjet.com or follow us on Twitter @Flexjet and on Instagram @FlexjetLLC.
