Top Remote Operations & Support Jobs in Philadelphia, PA

Administer and maintain Windows/Linux servers, networking, virtualization, and Azure cloud infrastructure. Manage Active Directory, DNS, DHCP, Group Policy, VPNs, firewalls, SAN/NAS, backups, monitoring, patching, and disaster recovery. Provide high-level escalation support, perform controlled changes, maintain documentation, and collaborate with teams and vendors to improve infrastructure security, performance, and reliability. On-call and after-hours work required.

Serve as the bridge between business and IT by gathering requirements, analyzing processes, designing solutions, building and monitoring workflows, translating requirements into technical specs, supporting testing and documentation, and providing system performance monitoring and user support.

Provide technical system management and support primarily across the Zoho One ecosystem and Shopify. Troubleshoot issues, build and maintain automation workflows, ensure data flow between platforms, update Shopify product/catalog settings, create documentation and SOPs, and assist with social media scheduling and metrics. Prioritize and execute items from an IT to-do list for executive and sales teams.

Serve as first-line support for the VA.gov platform: triage tickets, troubleshoot account and site issues, monitor alerts, document incidents, escalate complex problems, and maintain user documentation and knowledge base.

Manage low- to mid-level auto and general liability claims under supervision: confirm coverage, determine compensability, establish reserves, authorize payments within limits, communicate status to stakeholders, adhere to client/carrier guidelines, and support complex claims and team projects as needed.

Provide L2/L3 technical support for premium enterprise accounts, lead high-severity incident response, troubleshoot Kubernetes/OpenStack/virtualization/storage/network issues, drive root cause analysis, mentor support engineers, execute account remediation plans, and coordinate cross-team resolutions and upgrades.

Provide multi-channel customer support via email, chat, and phone; update customer records in internal systems; troubleshoot and resolve inquiries; collaborate to improve processes and customer satisfaction.

Supervise underwriting support staff processing new and renewal insurance policies, manage scheduling, training, performance, and disciplinary actions. Serve as primary contact for procedures, review and approve correspondence, oversee database inputs, assist with complex operational issues, coordinate with accounting on cancellations, and implement process improvements to meet quality and policy standards.

Lead and scale a patient experience/customer service team across phone, chat, and email. Own hiring, onboarding, performance management, QA, escalations, staffing, training, reporting, and cross-functional partnership to resolve systemic patient issues while ensuring HIPAA-compliant handling of PHI.

Provide first-line remote technical support to students and parents for devices and learning platforms via email, chat, ticketing, and phone. Troubleshoot hardware/software/connectivity across Mac, Windows, iOS, and Chromebooks, escalate complex issues, maintain knowledge base articles, and report on ticket volume and trends. Weekend coverage and clear written communication required.